Fonmon Castle the home of Jurassic Wales - Dinosaur Attraction. Reviews Summary

Staff and Service

Pros:

• "I must start by complimenting the staff. I can't remember when I last encountered such a welcoming team!"
• "From the moment we arrived, all the staff were so friendly and made our visit extra special!"
• "Staff there are fantastic very welcoming and nice."
• "The staff/actors were all amazing and accommodating."
• "The staff are super friendly and really did engage the children."
• "The staff were very polite and helpful and the actors definitely scared me and my friend a few times very professional team/staff."
• "The staff are fantastic and lots of fun."
• "The managers and staff are so lovely and welcoming."

Cons:

• "The woman selling 'hot donuts' had a right face on when I asked her to swap the cold donuts she'd given me for some warm ones."
• "One thing that they really should consider is changing the catering contractor, It was my sister's wedding and what a disappointment it was, which caused great upset to her."

Events and Activities

Pros:

• "We went for the Halloween event which we've tried to book before but always gets sold out quickly."
• "Also visited earlier in the year for a jousting event which we enjoyed too."
• "We visited here on a superhero event day and my son had the best time!"
• "I just wanted to write and say how impressed we were with your Halloween event."
• "We came here for the Christmas light trail and it was lovely!"
• "Fabulous castle great history, went on a paranormal evening the staff were Fabulous."
• "There was enough going on to keep us all entertained and stayed there for 3 hours."
• "The dinosaur trail was a highlight as well as the mother and daughter that run the Ye Olde Burger bar."

Cons:

• "The castle is open but only the ground floor and I wouldn't recommend it as a castle only visit."
• "My only criticism is that Fonmon seems to have an identity crisis to a degree. Its just a lot of everything."
• "The three stars is for the place, we went over Easter weekend and they had an external medieval group in, who where excellent."
• "I would give it 3.5 out of 5."
• "halloween night was good but not brilliant. the decorations were fantastic and it was very well laid out with a good variety."

Facilities and Accessibility

Pros:

• "Parking was easy and only a few areas were inaccessible to pushchairs."
• "Plenty of picnic areas and places to purchase food and drink."
• "There are lots of walks with beautiful gardens to look around."
• "The fuselage is the first thing you come to and that was so popular."
• "I am not sure if it was closed or if it is how it normally is but you weren't able to look around the castle."
• "We were fortunate to be able to hire the tramper, I highly recommend, it was a godsend for my partner."
• "Stayed for 4 hours, but could have easily spent the day there with our picnic if we had come sooner."
• "The only downside was the drive to get to it was difficult through country lanes but well worth it."

Cons:

• "One woodland walk was too muddy to do, however there were plenty of things to keep us busy."
• "The food situation was limited as there wasn't a lot of choice."
• "Some very steep paths and bits that aren't buggy-friendly but lots of alternative routes and flat areas."
• "The only negatives for me were that we were the first people in and the disabled car park was already full."
• "Not all parts are wheelchair or pushchair friendly due to the steepness of the bankings."
• "Some parts aren't exactly pushchair friendly but we managed."
• "The only thing I would recommend is an additional portaloo or 2 in the further away areas."
• "Only place you'll need cash is the small funfair."

Food and Dining

Pros:

• "The chips were particularly good and a lovely eating area."
• "The food area selling beef burgers etc was honestly best burger and chips I’ve ever had!"
• "Food was delicious, really good quality and freshly cooked (salads fresh from the walled gardens)."
• "Facilities were well provided for such as refreshments and toilets."
• "Food is quite expensive and we were glad we packed a picnic for the day."
• "Advise to take a picnic and you'll be spoilt for choice where to eat it."
• "The food was nice too and fairly reasonable for a tourist attraction."
• "The staff were friendly, drinks weren't overpriced, food good quality and overall a good spot."

Cons:

• "Everything was out of a burger van, apart from the mobile coffee maker."
• "Food hall is great quality but could do with better choice."
• "Really missing a trick not having more little food/drink stalls around."
• "But all inside seats were full and unfortunately it was a very wet night."
• "There is a hornets nest in one of the barrels by the pirate play area."
• "The Christmas Experience itself was absolutely fantastic and was even better than last year."
• "The prices of gifts and food in the cafeteria were quite expensive and we were glad we took a picnic."
• "The only downside was other members of the public not social distancing properly."