Address: Eastgate Centre, 4 Eastgate Rd, Eastville, Bristol BS5 6XX, United Kingdom
Rating: 4.1
based on 188 reviews.
Customer Service
Pros:
"Both Tom’s were absolutely brilliant!"
"Bret came over to assist me he was very nice and best of all, knowledgeable, so ask for Bret :)"
"Excellent customer service from Camille - she was knowledgeable, polite and friendly when I came to collect my son’s bike, as well as guiding us with other products he may need without be pushy."
"Great help, great service. Really appreciated their help!"
"Visited to purchase a roof box and bars I was served by lewis who was very knowledgeable he looked at the type of fitting on my car and explained all the parts I would need."
"Just popped to Halfords this morning to fix my boy's bike and it was quickly sorted by this gentleman Paul."
"The guys were great and very helpful."
Cons:
"Awful experience, never going back."
"Had a bad experience buying 2 bicycles on this particular store. Spent endless trips back and forth (5 times) (around 50 miles wasted + time with family) thinking it was ready and had to go back home empty handed due to employee mistakes or wrong bicycles being built!"
"When we returned to collect the bike on Sunday however the staff could not have been ruder."
"Waiting a very long time to see a member of staff. Staff member did not explain what they were doing or talking through what was required to pick up the bike, just silence."
"Quite possibly the worst service I've ever experienced anywhere."
"Completely moronic system, absolutely zero help with a computer says no attitude."
"Served by a very rude and unhelpful young black lad. Was expecting a fitting. The gentleman in charge of the job was happy as they were a tiny extra twist to the job that needed to be done. Until this malpoli kid got involved and I decided to leave."
Pricing and Efficiency
Pros:
"The pricing is amazing, got quoted £100 elsewhere and it only cost £20 at halfords and took less than 20 minutes."
"Best bicycle service in Bristol! Forget about the old reviews, they have new staff and they are amazing."
"The team also fitted my new mud guards for me which was incredibly useful."
"Absolutely amazing job by Alex, super quick, knowledgeable & friendly."
"Had a lovely experience at halfords replacing two headlight bulbs. All the staff were great and had amazing customer service."
"The safety helmet fitted me perfectly the brake cable was exactly right and now I know which bike will suit my requirements :)"
"The experience was great and the cost was less than expected."
Cons:
"Rip-off bike check! I took my newish road bike in for a free health check and received the fright of my life."
"After the basic tube replacement service, the wheel fell off the bike, put my life at risk while cycling! The wheel was not tightened. Speechless."
"However I paid £40 to get my car fixed and had to pay a further £40 which I wasn't happy with."
"It just seemed like they would say anything to get rid of me because my bike might have been slightly awkward to deal with?"
"One star is an overstatement. For the second time, Halfords customer services over the phone booked me in for something that when I arrived the bike mechanics said they couldn't do."
"Ordered for click and collect online and order was cancelled half hour after paying with no explanation or details just an email saying that I had cancelled the order when I haven’t."
"Gold service!! I don’t think it was even bronze. Seriously regret taking my bike here to be serviced, although it needed it. Got booked in for the Gold service on 17th of March but found out when I got to the store that the wrong date had been put on the paperwork so the work had not been done."
Staff Competence and Helpfulness
Pros:
"They were super helpful and really awesome human beings."
"Served by Annabelle today in purchasing my first bike after about 13years of having one. She was brilliant, helpful knowledgeable and advised what I may need to start out safely."
"Francesca was nothing short of fantastic!"
"The guy who changed my head light lamp was really upbeat and professional and he suggested a fault in that might be causing the lamp to blow which I appreciated."
"The price I paid was far more reasonable than the quotes I had received from several ‘specialist’ bike shops."
"Let me in at 19.59 just as they were closing to get an air pump that I needed for my air mattress that night. Even let me go to my car to get cash as my card wasn't working. Great customer service. Friendly staff."
"The best experience with Andrei! He fixed my car seat meaning I didn’t have to replace it and it allowed me to upgrade my older child’s car seat instead!"
Cons:
"NOT IMPRESSED, kept waiting 10-15 minutes to be served, the person who finally served me did not understand English very well."
"Had an awful experience in here. Bryce was incredibly rude, showed a complete lack of understanding regarding unused spray paints."
"Made an appointment for a reverse camera fit over the phone. Went there and was told this isn't a fit it is an assessment for a fit and have to make another appointment for the fit."
"Had a bike build, and I don't think it was built correctly."
"We stood for a little while waiting for at least 1 out of the 3 members of staff at the desk to tend to us."
"I booked an appointment to get new break pads fitted in my Carrera bicycle, I got a 205 pounds quote instead after half an hour."
"Atrocious service. I had an appointment booked but when I got to the store the queue was huge. I asked a very rude bearded member of staff who rudely said ‘wait your turn’ and that the ‘appointment times are irrelevant’."