Address: 9 Eastern Promenade, Porthcawl, CF36 3YR, United Kingdom
Phone: +442920236220
Rating: 3.8
based on 140 reviews.
Menu and Ordering System
Pros:
"Menus are online and only card payment."
"I love the ordering system, only being able to order through an app."
"Their app works really well to order and drinks arrive at your table quickly."
"The app asks you for all sorts including a picture of yourself, which I think is a bit weird when you only want a coffee."
"I'm not sure if menus are available. We didn't ask as the staff seemed preoccupied."
Cons:
"There were no hard copy menus, and we were steered into placing an order on the website or app."
"Couldn't get the app to work and did not have a menu anywhere else to view."
"Only accepts card payments though so could get caught out if you only have cash!"
"On arrival, we found a table and sat down. There was a notice advising to scan a QR code to download the menu and order from there."
"If you don't have an app don't bother. If you don't want to sign up you have no other choice."
Staff and Service
Pros:
"When I did meet the staff they were pretty quick and efficient but there was no real interaction."
"The staff were very helpful and friendly."
"Nice place with very nice pastries, good coffee and very friendly staff."
"Staff are lovely and smiley."
"Friendly service and fair price."
"The staff were friendly and efficient with local advice."
Cons:
"Very little interaction with staff due to the format."
"The young woman who served us had a very rude attitude as if everything was too much trouble."
"The staff were awful, I was told bluntly and rudely that 'we are an app only ordering company'."
"The staff were polite but touched peoples dogs and started serving food without washing hands."
"The staff are in a world of their own. They take your order and then it takes ages to get your drink."
"Staff didn't seem to care, it was busy, but that's no excuse, for poor service."
Food and Drink Quality
Pros:
"Food arrived quickly and was nice, chips were already salted."
"The food (breakfast) was reasonable and the prices were as expected for a seafront restaurant."
"Had coffee and cake this morning here and it was soooo good we returned for lunch!!!"
"The breakfast roll is extremely delicious, the teas and coffees are perfect."
"Coffee, as always at Coffi Co, was excellent."
Cons:
"We ordered other food which was bland, poor quality and way overpriced."
"They do not know how to make an espresso macchiato. Second time visiting and both times they failed."
"Food was mediocre and so was the drink selection."
"The standard of coffee is poor and the flat white was like drinking molten lava."
"I ordered a sausage bap with hash browns. The bread was dry and tasteless, the hash browns were dried out."
Cleanliness and Hygiene
Pros:
"Very clean and Covid aware."
"Tables dirty waited 25 minutes for a coffee & Hot Chocolate which came in takeaway cups!!!"
Cons:
"The tables were all filthy when we arrived and we asked several times for ours to be wiped down."
"Visited on Sunday and we were sadly quite disappointed. The outside seating was nice and as it's winter there was plenty!"
"The shared toilet was not clean, the hand dryer was not working with blue roll placed on the floor."
"The plastic bin by the door was all covered in dirt, looked like it hadn't been cleaned in ages."
"On the door to the toilet in Coffi in Porthcawl there was a notice about their special cleaning regime for Covid 19 but inside the sanitary towel bin was overflowing all over the floor."
Price and Value for Money
Pros:
"The prices were as expected for a seafront restaurant."
"Friendly service and fair price."
"Great little coffee shop chain on Wales' south coast. Coffee is good, breakfast likewise & cakes look amazing."
Cons:
"Really disappointing, prices have increased while quality and service has gone hugely down hill."
"It was really expensive. 30 pounds for a fry up and a stack of pancakes seems extortionate."
"However, prices are absolute nonsense. £4.00 for a coffee and it came out in a cup no taller than 4 inches."
"Breakfast was expensive - £9.50 for eggs and avocado on toast."
"The drinks are over priced and not as good as they sound while the food was hardly edible."
Atmosphere and Ambience
Pros:
"The view of the harbour area is very nice."
"Lovely Café. Fantastic set up, love the look."
"Love this coffee shop! Great range of coffee, hot chocolate and milkshakes with a twist!"
"The place itself it's really quirky and has great views, especially if you're eating outside."
"A lovely modern relaxed coffee shop with views over Porthcawl beach and marina."
Cons:
"I didn't understand the concept with this place."
"Normally love this place but unfortunately came this morning to have pounding rap music."
"Decor needs to decide what it's going for, vintage, shabby or industrial!!"
"In a corner of a rather shabby looking seaside town you will find an establishment that does exactly what it says on the tin, and more besides."
"Dirty tables and floors. Service has not got any better despite covid."