Carluccio's Reviews Summary

Service

Pros:

• "Good service and friendly staff."
• "Staff friendly and looked after us well and enjoyed our food."
• "Staff were really friendly and accommodating no complaints there."
• "Staff were friendly and served us promptly."
• "Lovely service by Georgia and very happy to help."
• "Staff were very attentive and welcoming and very efficient with their service."
• "Thank you Laura and Adam for your excellent service and lovely friendly approach, nothing was too much trouble."

Cons:

• "Main reason for 2 star was the customer service - really rude waiter who was quite offensive."
• "His attitude was abysmal and he was very concerned about our food order being 'on his back'."
• "The waiter thought he was a comedian and didn't think it was wrong to serve the men before the ladies."
• "We sat there for over 20 minutes and nobody came to us."
• "No one smiled or spoke to you had to ask for menus."
• "We were not asked if everything was OK and if we wanted more drinks or dessert which we did."
• "Was left for over half an hour before having to ask for someone to take our order."

Food Quality

Pros:

• "Food was amazing, we shared five small plates and definitely worth the money."
• "Absolutely amazing food and service."
• "The food was AMAZING!!!"
• "The vegan meal I had was really delicious."
• "The food is exquisite and the coffee is superb."
• "Enjoyed eggs Benedict with salmon - v good & traditional English."
• "Vegetarian Puttanesca was delicious."

Cons:

• "Would not be returning for the £19.50 steak with no sauce either very expensive for poor quality."
• "Very poor hygiene and not at all covid secure."
• "The food was a bit disappointing and small portions."
• "The beef ragu, had the unfortunate position of being devoid of any slow roasted beef and the ragu itself being thin and lacklustre."
• "The lasagna was dry and not pleasant, both meals arrived looking like they’d both been in the microwave."
• "The mushroom risotto from another diner was quite bland."
• "Spaghetti which had been cooked without salt ie tasteless and the portion was small."

Value for Money

Pros:

• "Great value for money at lunchtime. £17 for two courses."
• "Good value for delicious food, great service and a clean as a whistle restaurant."
• "The staff are fantastic, the food is fantastic, the price is fantastic."
• "The price is fantastic."
• "Warm, friendly service, excellent food and reasonable prices."
• "Good service and good food. Reasonably priced, especially the set menu."
• "The total cost for the three of us was reasonable."

Cons:

• "£7 for a pint of peroni is crazy - it's a mediocre lager at best."
• "Wines vastly over priced ...£45 for a Chablis. .and £65 for Barrola."
• "I do think it's very overpriced for the portion...had way better quality at other places which charge a lot less and provide a bigger portion."
• "Food very expensive."
• "food was expensive for what it was."
• "It's a bit pricey."
• "the drinks were too dear."

Ambiance and Cleanliness

Pros:

• "Place has a very nice ambiance."
• "The ambience of this place is lovely, wherever you are sitting, you will feel centred."
• "Nice surroundings."
• "The place has a good atmosphere."
• "Vibrant contemporary feel."
• "Nice environment."
• "Always a friendly, welcoming and relaxing establishment with both good service and tasty food."

Cons:

• "Noticed the restaurant was in need of a clean on the area leading to the toilets, thick dust was clearly visible."
• "Sticky table and cups left from previous customer."
• "The restaurant itself is also surprisingly shabby and needs a deep clean."
• "The glasses were filthy, smeared and fingermarked and there was a sticky mess under the table surface."
• "Tables in the back are a bit dark and lacking in atmosphere."
• "put on a table next to the waiters station not very nice with all the waste in view."
• "The music system at the back had a constant buzzing noise."