Leeds Urgent Dental Centre Reviews Summary

Staff Attitude and Professionalism

Pros:

• "Absolutely wonderful service! All the staff including the receptionist are clearly caring, dedicated and personable."
• "Lovely little practice. The gentleman on reception very polite and friendly making the wait not as stressful."
• "From the moment I arrived to the moment I left I was treated with understanding, respect and reassurance."
• "The receptionist was so nice to talk to and friendly, we spent my time waiting talking about a hobby that we both enjoy :))"
• "The dentist who checked me did not listen to me properly. Looked like they were in a hurry and just wanted to get done with it asap."
• "The dentist here was condescending, in a way saying like it's your doing that you have gum problems."
• "I am unsure why they requested this as it only took a minute to sign a form and pay for my treatment in advance."
• "Refused to let me in because they said I was late, even though the NHS confirmation text message told me i wasn't late at all."

Cons:

• "I did not have a good experience here. The staff seemed very rude and ignorant."
• "Wasn’t professional or helpful."
• "She spoke to me in a condescending manner when I politely mentioned about the pointless appointment system they had."
• "Arrived early for my appointment- waited 25 mins to go in - male dentist - very abrupt."
• "I will rather remain in pain than use that service."
• "Horrible staff disrespectful people."
• "Rude reception staff, who try belittle you in front of everyone!"
• "Went with toothache I'd had for a couple of weeks... they immediately took to putting me at ease and after an xray sat down and explained in detail the different processes."

Quality of Dental Care

Pros:

• "From the second I arrived the man on reception put me at ease. I had 2 lady’s they were both incredible they talked me through the whole procedure and really made me feel comfortable."
• "The dentist who saw me was absolutely fantastic, clearly explained what was wrong and what treatment she was going to provide, was painless, quick and informative."
• "Absolutely top class service, I just wish they were taking on new patients as I would have no issues whatsoever in going here."
• "I was seen and had the tooth extracted within an hour. I couldn't find a single fault with this place."
• "Excellent staff, but after a few injections they still couldn't get the tooth out without far too much pain for me, so gave me antibiotics and I've to comeback."
• "Wouldn’t even give it a 1 star, paid to get a treatment done to tell them to go private or to a dentist when I ain’t registered for one."
• "I then went in to see a lady dentist in room 2. She then inserted the anaesthetic needle in three different places in a very abrupt and unprofessional manner."
• "If could give zero stars I would came here through 111 waited 2 days for emergency appointment they canceled appointment on the day because I couldn't get there earlier."

Cons:

• "Would give 0 star if possible. Boyfriend has an abscess and rang 111 for an emergency dentist appointment. They can’t do anything because it’s too swollen."
• "I then went directly to Boots, where the pharmacist was much more helpful and at least heard me out and tried providing solutions."
• "I have a massive fear of dentists but I went as needed a tooth out and the ladies was amazing wish I could remember there names."
• "Absolutely shocking! Got an abcess but have to self isolate for 2 weeks but he still refused me medication/antibiotics."
• "Dentists are incompetent - advised that teeth are “healthy” and specifically said there aren’t any abscesses."
• "Have been there today for an. Extraction ,the doctor has been brutal and very painful also he broke some tissue."
• "She then inserted the anaesthetic needle in three different places in a very abrupt and unprofessional manner."
• "Unfortunately the dentist cut my tongue saying it would heal really quickly. It still hurts 4 days later."