Air Balloon Reviews Summary

Staff and Service

Pros:

• "The staff are very accommodating of requests to swap out chips for salad."
• "Lovely staff, great atmosphere."
• "The food was great, well cooked and served with a smile."
• "The staff are very friendly and polite, particularly Martyn who is always quick in serving and very sociable."
• "friendly service."
• "Was given our food from the waiter Stevie who went above and beyond."
• "Staff extremely friendly and professional."

Cons:

• "We asked to speak to the manager but he was working in the kitchen."
• "One of the employees was extremely rude and instead of talking to me she was shouting."
• "The drinks were slammed onto the bar and nothing was said, no apology no nothing."
• "Staff just stand around at the bar chatting to each other, whilst waiting to be served."
• "The bar staff when I went were awful, very slow and served people who arrived at the bar after me."
• "Unfortunately the staff weren't very helpful when I asked a few questions about the menu."
• "Service is bad manager was rude the staff don't know how to do their job."

Food Quality

Pros:

• "on my previous outings to the air balloon I have found the food quite satisfying."
• "Food was good and fair price."
• "The food was good and came quickly even though they were very busy."
• "The burger look and taste like the best chicken burger I have ever had in my life."
• "Food was lovely, very good value."
• "The food was decent, well presented and very tasty!"
• "The food was delicious."

Cons:

• "We ordered the skewers and were told they didn't have the onion or pineapple."
• "A very special occasion was ruined today by a fatty steak, cold food."
• "The food was cold. The chicken (southern fried) was tough and dry."
• "Some of the food we wanted was unavailable and what we ended up ordering come out cold."
• "The fish was awful."
• "Fish was burnt to a crisp chips were shriveled and hard."
• "The turkey was burnt which taint the rest of the meal."

Management and Organization

Pros:

• "The pubs COVID track and trace and one way systems are fit for purpose."
• "Very organised, plenty of staff doing table service."
• "The manager at the host station took us to our table explaining the one way system and how to download the app."

Cons:

• "Very disappointed."
• "Clearly lack of management skills and a lot of young staff not being managed also."
• "The major disappointment is the management, a lady who is the manager/supervisor seems to have no leadership skills."
• "Such a poorly managed pub."
• "Service is poor behind the bar and tables are very slow to be cleaned, if at all."
• "No managing of the tables, party's of 2 where sitting on 6 seater tables while larger groups where trying to fit on the smaller tables."
• "The service behind the bar was a bit 50/50 as in good cop, bad cop."

Ambiance and Atmosphere

Pros:

• "Very kid friendly place."
• "Great atmosphere!"
• "This is a one of those 'something for everyone' type pubs. Great atmosphere, spacious inside with a large beer garden, gorgeous food and drink, lovely staff, well priced and just a nice place to be."
• "The actual place was lovely and inviting."
• "A great pub."
• "The pub has a great atmosphere."
• "The pub was very welcoming. Clean. Good prices."

Cons:

• "Terrible service and food."
• "Avoid avoid avoid."
• "Will not be returning to this establishment."
• "Its quite a lairy pub."
• "Would I go back, no!"
• "AVOID THIS PUB AT ALL COST!!!"
• "Not very clean, tables usually need wiping down."

Value for Money

Pros:

• "The special menu of two meals for £9.95 was lapped up as we ordered the Gammon and Hunters Chicken."
• "Cracking meal, especially 2 for bargain."
• "By sticking to the pub classics and the house wine, two can eat for £6.50 a head."
• "Good value food & drink."
• "Great 2 for £10.95 meals."
• "Fantastic place to eat and reasonably priced, great selection on the menu."
• "Surprisingly good value food."

Cons:

• "Had to wait over an hour for the meal."
• "Waited 1 hour for food."
• "Waited nearly 50 mins!"
• "For what we paid for the meal it definitely was not worth the money."
• "Over 1 hour wait for food tonight & disgusting when it arrived."
• "Wait on food was far too long with no warning on app."
• "The main took about 40 minutes after the wings to come and the meat was cold."