McDonald's Reviews Summary

Food Quality

Pros:

• "Food was hot, nuggets and fries were crispy, how they 'should' be in all branches!?"
• "The food was hot and fresh, and the whole place was clean and tidy!"
• "The double sausage and egg muffin I purchased had also been thrown together, but was cooked OK and tasted fine."
• "Food always hot and what we ordered."
• "The food was hot and freshly made, and our order was correct."
• "Everything was prepared nicely. Served in a timely manner, tables were clean."
• "This McDonalds is a reasonable place to eat. Place was busy but food came out within five minutes."

Cons:

• "Cold food with staff that don't care."
• "Chips cold and no salt."
• "Absolutely shocking service got order completely wrong food was cold a large fries was half full."
• "The burger and fries looked and tasted like they were cooked yesterday."
• "Food was tepid, fries salty and clearly not fresh."
• "Got home and machicken sandwich was not, it had 2 small fried things that tasted of muck, no chicken whatsoever."
• "AWFUL! Food is always cold and you're lucky if they get your order correct."

Customer Service

Pros:

• "I have to commend the woman serving at the tills because she was the only one that handled it in a professional manner."
• "Staff were friendly and polite."
• "The staff are always polite and obliging."
• "Just visited this store/branch and the staff including one of the managers (I think she was an assistant manager??) was lovely!"
• "Staff were very professional and friendly, in particular Gerard who was very welcoming and was great with the kids."
• "We were served by a guy who was so patient as i had the grandchildren with me who couldn't decide what to have but he didn't once get frustrated at all."
• "A good small fast food restaurant, can be very overcrowded and unorganised but 9 out of 10 times it's got good service."

Cons:

• "Normally decent food but the service can be shocking sometimes."
• "It was alright, thought the guy in the drive thru was a bit rude, not much customer service."
• "Staff training is also needed, I was greeted with my food by an employee saying here you go, and that's all they said! SO RUDE!!"
• "Not one smile from staff... A thank you or any response."
• "The attitude of your manager on the evening of Thursday the 2/02/2023 needs addressing."
• "Worker Harun Ali, was awfully rude, my food was cold and it looked like it was thrown together by a toddler."
• "The managers were unapproachable and rude. I’ve spoken to a woman called Brianna and a man called Drew and both of them were inconsiderate and vulgar."

Cleanliness

Pros:

• "Nice sized McDonald's with drive thru, parking (including disabled), toilets, self serve stations, looks like it has been refurbed recently so its nice bright and clean."
• "Toilets are clean and frequently checked."
• "Inside is clean."
• "Public and clean toilets, two floor to eat on."
• "Staff were friendly and the place was very clean also."

Cons:

• "Dreadful experience! NO HAND SANTISTER (empty) on entering."
• "This joint is trash, tables are dirty we ate in the car."
• "The bins were overloaded, there was food all over the floor and tables."
• "The place was filthy, empty cartons, boxes and drink containers all over the floor and tables not cleared."
• "Once again, after having a similar experience at the other drive through in the area, I find it disgusting the state of the 'restaurant'. The floor is slippy, dirty & filthy."
• "Last 2 visits the tables have been dirty and not cleaned."
• "McDonald’s the beaches is very dirty I see the inside kitchen."

Order Accuracy

Pros:

• "Used the drive thru. Order accuracy 100%."
• "Used the drive thru. Order accuracy 100%. They allow you to design own burger."

Cons:

• "2 out of 3 burgers made incorrectly (ordered items to be removed but came wrong)."
• "Our double bacon and sausage mc muffin was a single sausage and egg."
• "They often get part of the order wrong."
• "Did not put in my 5 chicken selects or 6 chicken nuggets in with my order when collected."
• "Tried ordering food twice from this store and both times order arrives in a sealed bag with missing food."
• "Order a Big Mac meal and only got half the chips tipped in the bag."
• "Got my order but one sandwich was missing, no fork set for the salad I ordered."

Value for Money

Pros:

• "Manager apologized and then got our food made up gave us some free fries."
• "Food has some choices of lower calorie food for those watching their health and weight."
• "Relaxing music plays throughout the day. Wi-fi available."

Cons:

• "Very dissatisfied food was sat for 10+ minutes before the staff cleared the screen to even acknowledge people that their food is ready."
• "Absolutely shocking service got order completely wrong food was cold a large fries was half full."
• "Ordered a large quarter pounder meal and two cheeseburgers, got asked to wait while they cooked it around 10 minutes sitting there to get a bag full of cold food."
• "Charge 10p per sauce now."
• "I ordered my food via the drive thru and when I parked up and looked at my bill I noticed that they had charged me £1 for ketchup in which I never ordered!"
• "Absolutely awful, slow service AGAIN no chips cooked AGAIN!!! get home with the melted mc flurry after waiting 13 minutes for the chips in parking bay and then big mac's had no gherkins on and to top it off no straws for the drinks."
• "McDonald’s in Burton are up to 20% more expensive than most in the country including London."