King Brychan Reviews Summary

Service

Pros:

• "Fantastic service by Crystal who went above and beyond for my family- she was very welcoming and helpful!"
• "Richard was very attentive."
• "Served by Richard who was so friendly."
• "Excellent service from Richard."
• "Amanda & Kim helped us loads. Had a party of 11 to sit, they fully accommodated us."
• "Excellent service very professional member of staff behind the bar, very open invite with greeting and thanking customers for their visit."
• "Always a warm welcome from Richard."

Cons:

• "AFTER placing our order and waiting 40 MINUTES we asked when we were getting out food, and only then got told there was a 1HOUR wait!!!!! UNACCEPTABLE in a half empty restaurant!!"
• "We were left standing at the door for 10-15 minutes waiting whilst the only 2 visible members of staff served at the bar."
• "Service was slow. Not shown to seat just told from across the bar to go find a seat."
• "Very Poor service! Nobody even came to check if we'd finished our starters first."
• "Waited what seemed like ages for our starter, when it eventually arrived the waitress walked off without asking if we needed anything else."
• "Over an hour wait for food event though we both booked a table weeks ago."
• "Food arrived 40 mins later which was the wrong order."

Food Quality

Pros:

• "Food was lovely what we had also."
• "Food is always on point."
• "However, the fish and chips was excellent nice soft succulent fish and crunchy batter."
• "The red velvet cheesecake was beautiful."
• "Kids really enjoyed their food as did the adults."
• "Lovely atmosphere, lovely food."
• "Food was served quickly and the quality was great, exactly what we've come to expect from King Brychan."

Cons:

• "Food was cold. chips were uncooked."
• "Chips weren’t cooked properly."
• "The only positive - bar staff were friendly enough."
• "The food was only Luke warm at best."
• "The burger I had was dry and the bun it come in, I've had a better burger from McDonald's."
• "The food they served us was sat there all day, the meat was so dry."
• "‘Sharers’ nachos was a joke. £10 for a tiny bowl."

Atmosphere

Pros:

• "The ambience was excellent & the premises were pristine."
• "Very relaxing atmosphere, didn't rush us out."
• "The atmosphere is friendly as are the staff."
• "It was busy but staff were still friendly and helpful & there was a great atmosphere with a quiz going on too!"
• "The King Brychan has a very nice atmosphere to have a nice quiet drink after a hard long day's work!"
• "The atmosphere was relaxed and welcoming, other customers were friendly and chatty."
• "The atmosphere there was so relaxed and friendly."

Cons:

• "Only issue we had was the restaurant itself was boiling, could have done with opening a window."
• "It's also always a little too hot in this place so it would be good if there were extra open windows/air con."
• "Never took our coats off, cold and miserable visit."
• "While eating all you could hear was the staff talking about one giving the other a vape over the restaurant."
• "Seems under staffed and certain staff seem to just walk around doing bog all when there are queues at the bar and only one serving."
• "The greeter at the entrance clearly did not approve of my North West of England accent."
• "Table we were sat at had spilt drinks all over it there was food spilt all over the floor."

Value

Pros:

• "Friendly and welcoming service, Myself and my sister had the 3 for £13 starter offer each as we both like picky food we both thought this was good value and filled us both."
• "Even better with 35% off as our first visit as a family of 5 with our newborn!"
• "Food taste amazing and its not too bad with the prices."
• "Food was delicious and very reasonably priced!"
• "Lovely food, cooked and presented well."
• "Food was excellent, piping hot, very tasty and portions just right."
• "The food was lovely, great value for money."

Cons:

• "£17 + waste of money."
• "Their steak was underwhelming and disappointing."
• "‘Sharers’ nachos was a joke. £10 for a tiny bowl."
• "The pie though was dry with no gravy filling at all, and worse, halfway through I had a mouthful of gristle substance."
• "Charged £2.35 for 1.5 slices of turkey for a dog which arrived cold."
• "Larger way overpriced soft drinks way overpriced."
• "Very small meals, no one checked if we wanted desserts."