Casa bianca Reviews Summary

Table Location and Seating

Pros:

• "Everyone seemed happy to be there."
• "Service was brilliant, prompt and staff were all very attentive and courteous."
• "All of the staff are exceptional and attentive."

Cons:

• "We were just left standing at front door no one offered or asked if we wanted a drink."
• "Once we were taken to our table it was situated between the ladies and gents toilets and the kitchen."
• "Got seated at the top of the little stairs by a big front window so felt hidden away."
• "We were placed on a table in the corner of the building, with one chair facing the clear glass windows resulting in passers-by looking you in the face."
• "The tables were so close together I couldn't move the chair at all, back to back with another customer behind me, it was the most cramped I've ever been."

Staff and Service

Pros:

• "The staff are amazing."
• "Really lovely atmosphere, friendly staff and amazing tasting food."
• "Great service from Ceri-Ann and team."
• "The food, service and atmosphere were all perfect."
• "Staff were very friendly and the atmosphere was lovely."
• "The staff member chilling at the bar playing TikTok videos loudly on his phone kinda ruined the atmosphere."

Cons:

• "The waiting staff were all right but could of been much, much better."
• "Asked to have drinks first for a little while before ordering food but the waitress kept coming back every 5 minutes to take the order."
• "The hospitality is definitely a let down."
• "Service - There were 2 waitresses and who I believe to be the manager. One waitress was sarcastic towards us."
• "The manager was literally sprinting around the restaurant throughout the evening which made for quite an odd atmosphere."

Food Quality and Taste

Pros:

• "My main course was a 20°z tomahawk steak with salad and chips and it was very enjoyable."
• "Honestly the very best Calzone ever. It was so light & delicious!"
• "Brilliant restaurant, really accommodating with gluten free and vegan choices."
• "The food was amazing all three courses were so tasty."
• "The food was delicious and the staff was very friendly."
• "Food was lovely, there were some issues with timings of our food coming out."
• "Lovely meal for Mum’s birthday. Delicious food, generous portions and great value for money."
• "Had a beautiful meal for my mother in laws birthday. All the food was delicious and well seasoned."

Cons:

• "Food was ok and service was friendly but lacked professionalism."
• "The food tasted great, but the portion size to cost is not worth the money in my opinion."
• "Food was mostly average, the mushroom starter was tasteless, and the chicken was very overcooked and dry."
• "Portion size very small, just as hungry coming out as going in & expensive for what we had."
• "The food looked pretty but lacked in flavour."
• "Lasagne was very bland (I’ve had better in Iceland)."
• "Tomahawk steak overpriced and very fatty."
• "I had calamari to start, and swordfish for main. I do not think this was actually swordfish, it didn't have any flavour other than the lemon dressing."

Ambiance and Decor

Pros:

• "The place has such a great atmospheric."
• "The interior is beautiful too."
• "Such an asset to Merthyr, a beautiful restaurant, good value for money and very clean."
• "The magician was an extra special touch, topped off a perfect evening."
• "Beautiful setting, delicious & plentiful food & excellent service."
• "Beautiful restaurant, gorgeous food and attentive staff."
• "The interior is beautiful too!"
• "A beautiful restaurant, good value for money and very clean."

Cons:

• "Really needs frosted windows to block outsiders gawking in."
• "Also recommend numbered tables to help staff remember where to take the food."
• "Despite being a new establishment the menus were stained with food, crumpled and falling apart."
• "The menus were thin, folded papers that appeared dirty and creased."
• "The loud R&B rap music seemed out of place and detracted from the overall ambiance."
• "Christmas decoration remnants still up even though it was April."
• "The one toilet door doesn't have a lock on and someone walked in on me."