La Mamma Reviews Summary

Service

Pros:

• "Best service ive had for ages. The waiter was polite and accomodating."
• "The staff were exceptionally nice and I don't know how they managed with all the orders and still had time for a sense of humour."
• "The staff were friendly and attentive."
• "Impeccable service from people who genuinely care about their customers' experience."
• "The staff really know their stuff."
• "Staff were friendly and helpful and really welcoming."
• "Service first - top notch. Attentive staff, quick and responsive service and good knowledge of the menu items."

Cons:

• "The supposed 'manager' Bridie has absolutely zero customer service skills."
• "Very poor customer service, waitress did not like having to change our table, we were then ignored with slow service."
• "The service was unfriendly."
• "Horrible. Rude blonde bar person, slow bar staff, terrible choice of lagers, and the landlord/manager is next level rude and surly."
• "The waitress who called herself the manager was very rude and disrespectful."
• "The staff were very rude and defensive."
• "Very disappointed with the terrible attitude of the servers, in particular a gentleman called Aaron."

Atmosphere

Pros:

• "The atmosphere was absolutely amazing, it was our first time back to La Mamma's in 7 years to celebrate 10 years of marriage."
• "Lovely atmosphere and super friendly & knowledgeable service from our waitress."
• "You are instantly transported to a little slice of the Mediterranean/Italy."
• "This place has a lovely, comforting atmosphere and very friendly staff, several are Italian, that's always a good sign."
• "Atmosphere is great, no loud music but has a jukebox, plus pool table and darts boards."
• "Highly recommend, go on a warm/balmy summer evening and enjoy the external courtyard."
• "A wonderful atmosphere and the staff are fantastic."

Cons:

• "Too many covers squashed into too small a place (evening, indoors)."
• "Music is too loud played on a Sunday."
• "Loud unpleasant music stop this being a cozy pub."
• "It's hard to comment on the decor- it felt dated but it also felt as though it was meant to be that way so the jury is out."
• "Was told I couldn't use the toilet in the restaurant part... The one toilet in the back of the bar is not very nice and you have to share one wash basin with the mens."
• "Adele the singer was good but not enough room and we were eating dinner into half of her performance."
• "Very disappointing. Booked this restaurant for my birthday and just utter chaos. No table ready upon arrival. People crammed in like sardines."

Food

Pros:

• "The food was very good. For starter I had the Calamari, and it was very tasty."
• "Fantastic roasts all round! I had the pork belly, which was absolutely delicious, complete with perfect crackling."
• "Eat here quite often for pizza, which is always good, but this time tried the steak Diane medium rare. One of the best steaks I've had in a long time!!"
• "The food was everything you would expect from a decent Italian restaurant."
• "Food was fantastic, my partner had a pizza and I had the carbonara which I have to say was the best I have ever eaten."
• "Good selection on the menu and good value, the food arrived hot and well presented."
• "What an amazing roast. Really high quality produce and cooked to some very high standards."

Cons:

• "The beer came warm and the hamburger was terrible."
• "The service is ok but the food is not good."
• "Deserts were ok but there was a distinct lack of honeycomb on/in the honeycomb cheesecake."
• "Food was average at best, steak was swimming in some sort of sauce, pepper sauce did not taste of peppercorn!"
• "Food OK but wasn’t amazing unfortunately, veal was tough and pizza not Italian standard!"
• "The pizza was something you can get from Iceland and it burns your mouth."
• "Very disappointing food wise."

Value

Pros:

• "As we visited at lunch time, we received the lunch time deal which was any pizza, pasta, or salad for £9.95."
• "Lunch deal is great value for the generous portions served."
• "Very good value for money..."
• "We popped in for lunch on Friday and couldn't have hoped for a better experience. The food and service were superb and the price was very reasonable as well."

Cons:

• "The biggest shock was the 10% service charge added to the bill which was not on any signs around the restaurant or on the menu."
• "Lastly, definitely over priced for a frozen pizza."
• "Prices have gone up and food portions have gone down."
• "When food finally arrived it was beyond disappointing and extremely overpriced for what it was."
• "The bill at the end didn't reflect the quality or quantity of the meal we had tonight."
• "Was initially impressed by the decor and selection of drinks available; however when dining there for the first time I was very disappointed with the amount of food served."
• "Food was not what I expected from other ratings. Overpriced for what was NOT good quality food."