Address: South Terminal, Ring Rd N, Horley, Gatwick RH6 0NN, United Kingdom
Phone: +441293567601
Rating: 3.3
based on 216 reviews.
Food Quality
Pros:
"The food was undeniably delicious, and the atmosphere was comfortable."
"As for the food, its serviceable."
"The food itself was good, there where a lot of staff who seemed friendly enough."
"The food is nice as it is normally at KFC so it’s a shame the service ruins it."
"It's remarkable that shop is Halal, which is quite uncommon in airport locations."
"Food was good and service was no issues."
"The food was all very nice but lots of staff preparing food and dealing with drive through but at time only 1 person putting together in restaurant food."
"Excellent, thanks for cute and handy location. The one in bucket meal is a leisurely festive meal."
Cons:
"However, I was a bit taken aback when I was charged an additional 0.50 for each ketchup sachet."
"I feel like KFC as a whole has been going downhill for a while now and this branch is no exception."
"Food cold and order wrong. I watched them scoop the old chips from the waiting tray that had been sat there for ages into our bag."
"Lots of delivery guys waiting for orders. Food wasn't really fresh at 2pm."
"This place is terrible. Chicken always dry and skinny. Burgers coming tiny and stale."
"Couldn’t order from the till as staff wouldn’t serve me, had to use the computer which wouldn’t allow me to edit what I wanted."
"The drive through was out of use for a reason we weren't told, the car park was full of taxis waiting on customers from the airport, the service inside was shocking."
"The place was utterly dirty, all tables sticky and full of rubbish. A lady came and wiped clean them after a while but had to wait for it."
Customer Service
Pros:
"The only negative issue was that the toilets where not clean but other than that it was fine here."
"The only negative issue was that the toilets where not clean but other than that it was fine here."
"The staff are very responsive. When my card was not responding, the staff promptly attended to me with alternative payment platform instantly."
"Despite my late arrival, the staff was welcoming and served me with no rush."
"A good go to for passengers and airport staff. Staff are friendly and service is quick."
"Served 14 of us swiftly and food were hot (eat-in)."
"Food was fresh and tasty. The staff were all very friendly."
"My car over heated and I spoke to them as I was parked in staff totally understand and even checked to see if I was OK."
Cons:
"I agree with most comments regarding slow service, the 2 young girls serving inside were both very rude and really couldn't careless about the customers."
"The women who is the store manager is very bad at her job, not polite and it reflects on her incompetent staff members who should be replaced by robots."
"Awful service at Gatwick kfc. 9.15 pm. Can't place more then one order in drive through."
"Worst Experience for drive through . Was getting late had to leave for London . And service was very slow ."
"This place is absolutely filthy. Toilets are disgusting. Look behind the counter . Chips laying on the serving rack."
"Went through the drive through and ordered as normal, payed as normal no issues there and I got to the food collection part and a rude lad was trying to belittle me and my partner."
"I'm a fast food delivery driver. Every time when I get there to take order for a customer I have to wait."
"First time waited 15 mn to be told the coffee machine didn't work! Second time the same: NO coffee!"
Cleanliness and Facility Maintenance
Pros:
"Nice, clean restaurant. Maybe 15-20 tables, really designed around the drive-thru."
"The shop look really pretty and clean...."
"Nice place, Clean and the staff are friendly."
"Clean and well located. Ordered today 3pcs wings and a small wrap."
"Being a taxi driver I have used this KFC a few times. I stood for nearly 15mins waiting to be served inside."
"As a new restaurant, everything is clean and tidy, but there is one major problem - the car park layout."
"Fantastic drop off / pick up point. Drove my family to airport, popped to KFC parking area, got a cup of coffee and delicious muffin."
"This is quite a new branch; it's bright, clean and modern."
Cons:
"Looks nice on the outside, inside isn't bad but the toilets could do with a little bit more TLC."
"Toilets were an absolute disgrace. No soap, toilet over flowing, rubbish everywhere."
"Absolutely disappointed with our order. I ordered food yesterday (12/02.23 @ around 19:20 to take away the food."
"The toilets stank, the chips were tasteless and dry, she had no idea on the parking fines if you park over the hour."
"This place is absolutely filthy. Toilets are disgusting. Look behind the counter. Chips laying on the serving rack."
"We had to clear and clean our own table. Every table was either dirty with food crumbs and drink spillages, or full of wrappers and boxes."
"I ordered a trilogy box on Deliveroo and it only came with a burger, chips and the side. It was missing the mini box of popcorn chicken and a mini fillet."
"I'm probably going to get a parking notice for taking longer than an hour to eat my meal. They offered no way to validate your parking or pay a fee."