Steven Eagell Toyota Milton Keynes Reviews Summary

Customer Service

Pros:

• "Excellent customer service from Ifty he made my day handing over my RAV4."
• "Had an outstanding experience with Brad in the Parts Department at Steven Eagell Toyota Milton Keynes."
• "Just picked up our new car from Steven Eagell Milton Keynes the service was 10/10 from start to finish."
• "Alex, the Brand Ambassador did a great job getting everything ready with my new vehicle."
• "Iftikhar was truly amazing! Such a helpful and fantastic credit to Steven Eagell MK."
• "Brilliant Service from these guys. Special thanks to Omar who couldn't do enough to help us find my wife's new Toyota Yaris Hybrid Launch Edition."
• "Service received from Hallie was second to none, she was so professional and knew everything I needed to know, even after collecting my car the aftercare received as amazing."

Cons:

• "Worst garage I've ever dealt with... After sales is shocking all they care about is getting a sale ticked off."
• "Zayaan (probably the rudest sales advisor, I have ever met) was extremely rude throughout the process."
• "The manager... treated us as if we were overreacting and that the damage was not 'malicious'."
• "We have bought several cars from here before and the customer service has gone down over the years!"
• "The onus is on the customer to do the chasing."
• "There are large gaps between the panels and the boot does not shut smoothly. I have tried to get hold of someone for months, only to be passed on to other team members."
• "Despite spending over £1000 on their services, I was disappointed to find that they failed to stamp my service booklet."

Sales Experience

Pros:

• "He managed to find my dream car, meeting my budget."
• "I would definitely recommend this dealership in Milton Keynes, and these guys in a heartbeat."
• "Joseph and his team of coordinators efficiently battled through the finances and helped me obtain the finance with least possible efforts from my side."
• "Impressive price quoted on brand new Toyota hybrid, exact spec ordered and car delivered on time."
• "The end to end interest gathering to delivery was smooth."
• "We are very impressed with the car, testing all the features in a 70 mile drive."
• "Kristian Lewis did a great job in helping me to find the right Toyota Corolla."

Cons:

• "I was interested in an Approved Used Yaris on their website; however, I was informed that it was no longer available. The sales representative, Zayaan, through his sales trickery, managed to convince me to pay a deposit for another car that I hadn't researched."
• "If there is an option for zero star I would gave that rating. A very stressful experience with Steven Eagell Toyota I had with them."
• "You order a NEW car in March22 they never contact you, you do all the chasing and then they tell you by EMAIL."
• "Find another franchise to buy your Toyota from. Aggressive sales experience which is just about tolerable if you want the car but non-existent after-sales support, keys that don't work and missing documentation leave the customer feeling very uncomfortable."
• "The sales technique used here feels slightly pressured but I'm guessing that's because they have targets to hit and they don't really listen to what you want."
• "The car took weeks to get ready and the sales team would never return calls. Then promised dates for delivery came and went."
• "I would not recommend buying from this dealership at all. I took the long trip up there from South London, only to find that the car that I had put a deposit on, online, was 4000k miles over what they advertised."

Vehicle Quality

Pros:

• "The car is just amazing- drives superbly and so smooth and comfortable to ride and drive."
• "The climate control works excellently, as do the DAB radio and sat nav."
• "The car passing indication on the wing mirrors is a nice feature."
• "The car was checked, MOTed, brakes and tyres replaced and body repaired, all within 2 days to ensure it was ready for collection when I arrived from Cornwall."
• "A fantastic experience with buying our new car. A very professional service by sales executive Hallie Kenny who provided us with an in-depth and bespoke customer service from beginning to end."
• "Just picking up my brand new Yaris Cross GR Sport!! This is my third car from Steven Egell, Milton Keynes and the service is always helpful and friendly."
• "Just bought a Toyota Yaris Cross and my whole experience has been wonderful."

Cons:

• "There are large gaps between the panels and the boot does not shut smoothly. I have tried to get hold of someone for months, only to be passed on to other team members."
• "On returning home, I discovered it had no handbook, no footstool carpets and had minor scratches and marks throughout."
• "Steven Eagell Toyota Milton Keynes were very quick to sell the car to me but after taking it in for a repair (boot door replaced), the quality of the repair has been far from what I expected."
• "The vehicle's history record was not up to date, which required 8 to 10 weeks and two to three visits to sort out."
• "Turned up to collect our car to find there were dents and scratches."
• "The protection pack was paid for on back order... Nobody gets back to me..."
• "I ..eventually purchased a used Toyota Supra from Steven Eagell. The car is fantastic but the customer support from Steven Eagell was very poor."

Communication

Pros:

• "Kumani has always been very efficient, keeping us informed."
• "Sujith helped me out hugely in purchasing my car and was incredibly communicative, helpful and helped to secure a good deal within what I was looking for and in my budget."
• "A big Thank You to Aleem, who explained everything to us in detail and patiently answered all our enquiries, and was never pushy."
• "Booked my company car in for its annual service. They came and collected when promised, and kept me up to date with what they were doing with my car, and also dropped it off when promised."
• "Joanna was amazing, very friendly discussed and went through all the options and went above and beyond."
• "Martin Knibbs who was very helpful and kept me informed throughout the whole process."
• "From ordering to handing over our new car the service given to us has been fantastic."