Cyclehouse Warrington Reviews Summary

Customer Service

Pros:

• "Great friendly service and Matt was super patient and got me up and running before the long weekend."
• "Service with a smile, most definitely."
• "Excellent friendly service by Josh and the team today."
• "The staff are all very helpful & knowledgeable & nothing is too much trouble for them be it either help with buying a bike, accessories or having a bike repaired/serviced."
• "The staff took the time to explain their recommendations, offered a number of alternatives if there were any, and patiently handled whatever questions I had."
• "Very professional staff, knowledgeable and allowed us to have a trial plus demonstration on how easy they were to fold down."
• "Friendly, helpful and knowledgeable staff, who make the effort to remember customers' names."

Cons:

• "If they had just communicated better then I wouldn't have been so let down but customer service is extremely important and on this occasion I feel quite let down."
• "The problem comes from the length of time it took for just a simple gear shifter repair."
• "avoid this shop and the rude staff who are not interested in assisting you..."
• "I will never set foot in this store again.. horrendous place...."
• "Absolute Joke of a shop.!!! They never have a mechanic at hand never have any parts any tools any accessories etc etc the guy behind the till knows absolutely nothing at all about the store the bikes Or any of the staff..."

Product & Store Quality

Pros:

• "Had a quality rear wheel fitted, replacement brake cable, and a service on my Dawes Galaxy, very impressed with the attention to detail."
• "Store layout is spot on and the shop is easy to find."
• "Good range of products."
• "A jewel in the crown of a local bike shop."
• "Very welcoming and not the kind of generic mass superstore sterile experience of other large superstores."
• "They have good selection of bikes accessories parts etc."
• "Everything you could need from a bike store!"

Cons:

• "They never have any parts any tools any accessories etc etc."

Speed & Efficiency

Pros:

• "It only took them few days to do it."
• "First Time I have used cycle house and it wont be the last. Called them on the Friday... Had a call Saturday to say all repairs finished."
• "Ordered last week picked up today as promised you can't get better than that no hassle and no problem."
• "Got call at 5 to say it was done."
• "They were even able to prepare the bike in just over an hour so we could take it home the same day."
• "Just had my 8 weeks service and it was done within the hour so how can you find fault with that."
• "Took our electric bikes in at 10.30am for service on both of our bikes and repair of my back wheel and by 3pm they were ready for collection."

Cons:

• "In the end it took over two weeks."

Staff Expertise & Knowledge

Pros:

• "Highly recommended; friendly, knowledgeable and non-snobby staff."
• "Both Simons were a huge help with answering any questions. Their knowledge of a variety of different bikes is superb."
• "Very impressive knowledge of the bikes."
• "The team at Cycle House changed my view; they focus on you first, your body shape and biomechanics!"
• "Then they draw up a short list of bikes that match you physically!"
• "Good customer service from both the Simon's guys who know there way around all things bike good knowledge and service."
• "Brilliant bike shop. Friendly and knowledgeable staff offering great pre sales advice and post purchase support."

Cons:

• "They never have any parts any tools any accessories etc etc."