Address: Unit 1A, Vernon St, Warrington WA1 2GZ, United Kingdom
Rating: 4.4
based on 185 reviews.
Customer Service
Pros:
"Staff at Warrington (758) store were so helpful informed them I was looking for a car light bulb."
"Very helpful staff - I had my hands full with a 1 year old."
"All staff performed in a professional manner and were very helpful."
"A rare but pleasant experience. Staff were friendly and welcoming."
"Extremely helpful bike staff and very knowledgeable."
"Excellent customer service from both Alex and Jack I purchased a roof box tonight from the store they unpacked it at my request and carried it to my car and loaded it in the boot!"
"The young girl, with the blonde hair (I never get her name is always helpful, and someone carried my bike the stairs so thank you."
Cons:
"Beware.. Visited the store to simply replace a rear indicator light. Had to return twice due to faults caused by the guy who fitted it."
"Went to buy a bike, didn't get anyone attempting to assist me."
"Don't bother with Halfords as your wasting your time."
"After finally being able to collect 2 e bikes that I'd ordered the customer service I was greeted by was shocking."
"Went in for a small car part and was treated to the most grumpy resentful unhelpful service."
"Must have the worst policy of all companies during covid 19! You have to wait outside like you're queuing on a Saturday evening for smiths night club!"
"Poor customer service, won't go back."
Product Quality
Pros:
"On the positive side, the quality of the bikes are really nice and as they advertise. You won't be disappointed with the products!"
"it has pretty much everything you could want for your car or bicycle and the prices aren't too bad."
"So easy to get replacement headlight bulbs, the website takes care of that."
"Using the click and collect option, Everything was there ready when it was supposed to be."
"This is a nice example of a good Halfords. Some Halfords I have been to in the past are somewhat dated inside, but this is a nice fresh store with everything you might need for your motoring pleasures."
"Great, speedy Wiper Blade fitting by very pleasant young woman who knew exactly what she was doing."
"Had a bike home delivered that had problems with the breaks. Took it in store the following day and a nice guy on the bike repair counter had it fixed within 10 minutes and was very kind."
Cons:
"A little disappointed. I went for a bicycle inner tube but there was very little stock in the shop and the staff couldn't tell me when they expected to receive more stock."
"Two stars only, because they repair brakes on my elektrobike very good. But destroy cables and my elektrobike stop working."
"For some reason they think 3 hours is a suitable amount of time to be able to replace a puncture and I pick the scooter up and the tire is the wrong way round and the rims have scratches all over utterly useless staff should’ve just done it myself."
"prices have shot up in last few months."
"Website showed item (windscreen wipers) in stock. On getting to the store there were none on display."
"Item not in stock on arrival when ordered on line, then had to deal with a challenging young man “Kyle” who couldn’t do anything other than offer a % discount on a more expensive item!!"
"Bought an Indi ATB2 bike from here a few weeks ago. I'm not really the handyman type and requested for them to build the bike for me. When I collected the bike, it was poorly constructed."
Staff Expertise and Helpfulness
Pros:
"Had a dash cam fitted at this store by Ros. Her approach to me and the job was just perfect."
"The car camera was installed by PAUL B who was spot on and really nice..He showed me what to do and all the downloading etc."
"Went to see a bike at the Warrington store, Spoke to Tony - extremely helpful, very knowledgeable & efficient."
"Had an emergency coolant issue & all the guys at the Warrington branch on Hawley’s lane did an outstanding job & fixed the issue."
"Jerry and Dom where incredible today helping me sort my fluorescent green trek out, massively helpful with the advice they gave me and sorted my rear tyre replacement quickly and efficiently."
"Chris L was so helpful even though my car can be a bit tricky with replacing bulbs."
"Was served today by Chris and he was very helpful. Helping me make the most of my purchase."
Cons:
"Will never have anything fitted by your staff again my whole experience was shocking to have someone to fit a dash cam then put up fault codes due to pulling out wrong fuses."
"Not too happy about your staff member telling me that everything will go paperless and cashless soon."
"I had some work done on my car here and not only was the job done quick and easy, I met two fitters named Kyle and Paul."
"The fitter, Kyle was completely disinterested, telling me they weren't allowed to touch the box."
"The store was fairly busy but completely understaffed, with only two employees on the tills and no others to be seen anywhere."
"The place is staffed by people who are uninterested in there job or customers."
"Tony the manager of Warrington branch refused to refund a faulty bike within a few days of purchase as it was a bit muddy!"