Fat Hippo Cardiff Reviews Summary

Atmosphere

Pros:

• "We were welcomed warmly as soon as we entered, and had the luxury of being waited on by the manager herself!"
• "The restaurant is clean and is nicely done out."
• "The space is also nice and modern."
• "The staff were perfectly friendly and not too much."
• "The place looked nice but some of the lighting was a bit bright."

Cons:

• "We were seated upstairs next to 3 metal drip buckets to catch some water leaks from the ceiling."
• "The tables are really close together so felt like we were sat with strangers while we ate."
• "Pouring down outside, floor inside was like an ice rink despite staff continually mopping."
• "It's a busy restaurant with a quick turn around."
• "Once the initial excitement had died down, the lack of atmosphere really put a downer on our experience."

Service

Pros:

• "Service was a tad slow and some things on my burger came out cold."
• "Speedy service, burgers cooked perfectly staff friendly."
• "Staff were really helpful and enthusiastic, our server, who’s name I didn’t catch was particularly energetic and engaging."
• "The staff were very friendly and helpful. Because they've only just opened and are really busy a lot of things weren't available on the menu."
• "Had a fantastic vegan burger in here. Service was great from Annie and Joel 😁 Decent prices too."

Cons:

• "To start, we tried to order milkshakes, we were told the machine was out of order."
• "I have to say food was very disappointing. Wachos was swimming in cheese sauce."
• "I am literally sat here, our burger came out 15mins ago and still waiting for the rest of our order. No check back."
• "Food took almost an hour to arrive, would understand if restaurant was busy, but was only half full."
• "Had to be dead on your booking time, then when we came back for the 2nd time had to wait 10mins for our table to be free."

Food Quality

Pros:

• "Everything was freshly cooked, the batter on the onion rings was super crispy, the fries were also amazing."
• "The portions are large so a starter and main is a challenge!"
• "The staff were very helpful with allergens, and the restaurant also allowed dogs."
• "Burgers and chips are very tasty, nobody finished the big portions they took to us."
• "The food is amazing, it was brought over very quickly and was hot. Portions are huge too."

Cons:

• "I was recommended to try this place with its \"amazing looking burgers\" whilst visiting Cardiff for the day. The burgers did not disappoint!"
• "The accompanying fries were well seasoned and quite nice, but the burger was actually luke warm and tasteless."
• "After waiting about another 30 minutes the rest of the food arrived - the two beef burgers were burnt to a crisp."
• "The burgers themselves seemed much smaller."
• "On arrival we were told that there was no chicken available, no coke and no 'fritters'."

Value for Money

Pros:

• "The burgers at Fat Hippo are some of the best I've had, they are so so delicious!"
• "The food was very good and the staff were very friendly and helpful, they all gave great customer service!"
• "Prices are bang on, you get a really good amount of food for your money and the drinks are reasonable too."
• "The price was pretty fair, £26 for two burgers, fries and a coke."
• "The food itself was above average , I've had better but they definitely hit their mark at the prices they were asking and the portions were generous without being too much."

Cons:

• "The bill came and it was dead on £34....for 2 burger and chips (which were below average) and 2 small soft drinks."
• "We were charged for drinks that we didn’t have but only noticed this at the end of the night since we were in a rush to not miss our show."
• "Price was expensive for what it was, even with a 'hippo hour' deal. Probably won't go back."
• "Food was okay but the customer service very unprofessional."
• "The prices are pretty steep for what you get and to get charged for sauces is ridiculous seen as you're already paying premium."