LEGOLAND Discovery Centre Reviews Summary

Attractions and Activities

Pros:

• "This works well for younger LEGO fans (between 3 & 8) as it is all concentrated within a small area and they can see everything they can do."
• "Very big and spacious inside, lots to see and do!"
• "The VR attraction was amazing felt like your actually on a roller-coaster."
• "The interactive aspects, such as lights, sound effects, and moving parts, further elevate the experience and immerse visitors in this captivating display."
• "These attractions allow you to be a part of the action-packed LEGO world, leaving you with a sense of exhilaration and accomplishment."
• "There's 2 indoor rides, miniland, Ninjago soft play, 4D cinema, make your own car and lots more creative things that older children would enjoy."
• "The kids loved the Ninjago temple and racing cars VR as well as the building stations."

Cons:

• "This place is literally falling apart. Nothing new, so outdated and over the years it's gradually getting worse!"
• "Some rides do not work, and they have changed the electric car ride to a cosy coup one where you have to push your kids around by yourself."
• "The rides were great and perfect for young children. I'd have gone on again but the queues were quite long."
• "Only down side to the day was the queuing. We pre-booked our tickets thinking it would save us some time at the desk. There was one person on the desk and the queues were out the door."
• "Overall it was a rather underwhelming experience, it was a lot smaller than it use to be."
• "However everything is starting to look a bit tired, eg where you build a tower and press the button to vibrate it doesn't work, paint work/vinyl peeling all over the place."
• "The ride with laser guns which was a little underwhelming."

Value and Pricing

Pros:

• "Get a discounted ticket for cereal or drinks pack to make it good value."
• "Food deals for the kids were decently priced."
• "A nice day out with the Kellogg's/Cadbury discount!!!"
• "It’s pretty well priced for its convenience."
• "The children's meal deal was surprisingly good value."
• "Get a toddler and adult ticket for £15. Bargain."
• "The shop has some very rare and hard to find LEGO sets, and the prices aren't bad at all."

Cons:

• "Oh just a tip, I'd bring a picnic next time as it was £13 for 3 drinks."
• "LEGO really needs to overhaul the entire Discovery Centre, as it is dated, in need of renovation and boring for kids over the age of five."
• "Felt ripped off at £80 for a family."
• "Well over priced at £21.95 per adult x 2 and £17.50 for our 5 year old Granddaughter, with only 2 hours in there for the cost."
• "Highly overpriced (particularly for the adults) considering what you are able to do."
• "The cost of the Lego bricks in the shop is more expensive the gold bricks. You need a mortgage for shopping here."
• "For the expense of £60 for 1 adult and 2 children to spend 2 hours it's not worth it."

Facilities and Cleanliness

Pros:

• "Cafe well stocked and clean."
• "There is a fantastic baby corner where you can warm the milk or food jar."
• "Toilets are really clean and smell nice which is a bonus."
• "The toilets were very clean and colour co-ordinated."
• "The staff throughout the attraction were awesome. Really friendly and good at engaging visitors (even though we were all adults!)"
• "The staff were all really friendly and approachable and answered any questions."
• "All the staff were very helpful and I think it helped that it was a nice day so some people didn't want to spend it indoors and it was on a weekday!!"

Cons:

• "Visited the toilets and they weren't in a good way."
• "The seating area outside the cafe in the main building was extremely dirty, tables covered in food as well as the floors underneath."
• "The cafe didn't have much choice and was expensive too."
• "Toilets were filthy and broken seats on 3 of 4 cubicles."
• "The place is small."
• "The gents urinals were almost overflowing."
• "The toilets weren’t checked, as a lot had no toilet roll or soap in the dispensers."

Staff and Customer Service

Pros:

• "Staff were fun and friendly, and showed us round the different activities available as it was our first time visiting."
• "The staff were great, definitely knew how to switch their customer service hats to adults rather than children."
• "All the staff members are absolutely lovely and kind and welcoming and great to hang out with."
• "Staff are great, very energetic and right positivity for the 'Lego Experience'."
• "The staff are incredibly friendly and really take part with the kids."
• "Staff were very friendly and engaging with my 6 year old son."
• "The staff were lovely and turned the sound down so my boy could enjoy the screening."

Cons:

• "Horrible experience, staff completely not trained to deal with neurodiverse children."
• "Really poor customer service."
• "The staff were very hit and miss depending on who you spoke to."
• "Most staff seemed to be going through the motions and looked bored."
• "The staff member on that ride couldn't have been less enthusiastic which didn't help our overall experience."
• "Staff not at all customer focussed."
• "Would have been fun but I heard a female manager start speaking rudely to their staff when the tills were down."