Browns Bluewater Reviews Summary

Service

Pros:

• "Staff were attentive and helpful food was enjoyable."
• "Lovely services from both waitress and hostess. The place is kid friendly."
• "Jess was our waitress who was most helpful and went out of her way to explain dietary menu, plus being very friendly."
• "Connor the manager was fab too, so kind, friendly and professional!"
• "Service right away was fantastic. It was friendly but professional."
• "Met by a very enthusiastic waiter Dominic, who served us very well through the whole of the meal."
• "Our waiter Konrad was so helpful & went above & beyond."

Cons:

• "We spoke to the manager who clearly had little customer service expertise."
• "Service was not great as the waiters were very impatient."
• "The service was OK but a little disjointed no cutlery was provided with the main course."
• "Awful service, sat down waiting to be served... Walked out."
• "Service was somewhat overpowering...... stop thinking that the service is the important factor.... No its not, its the quality of the food provided along with quality of the overall experience."
• "Service all over the place, waitress brought white wine instead of rose wine."
• "The service was the biggest let down though. The waitress didn't smile once and was quite miserable."

Food Quality

Pros:

• "Food was delicious and we had a lovely evening."
• "The food was delicious from start to finish and presented beautifully."
• "All three courses of dinner were brilliant, providing great taste and visual."
• "Food amazing. Service 10/10."
• "The food was cooked with great skill and seasoned well."
• "Food couldn’t fault, delicious and fresh and great value for money."
• "Food excellent quality, and a good price."

Cons:

• "The chicken was dry and food very average."
• "The chicken schnitzel was thick (burnt at one end) and greasy, my brother had a pie which was full of gristle."
• "No taste, over cooked steak, twice and a small lobster to share!"
• "The burger was overcooked and chips were cold and hard and tasteless."
• "Really disappointed in the quality of the food. I had mushrooms on sourdough which was literally mushrooms some garlic powder on a piece on bread not toasted."
• "The starters were Luke warm (scallops) and the prawns added to the veg curry were not fresh and not tasty - maybe boiled? No colour to them. Curry a bit bland."
• "The roast was not great. It was soggy and can tell it had been sitting on the side for a while. The chicken was dry especially the kids dinner."

Ambiance

Pros:

• "The music wasn’t too loud and also very nice! lights dimmed making the atmosphere romantic for a morning meal in two!"
• "The place was incredibly empty which encouraged us to grab a seat and relax."
• "I liked the atmosphere 🤝 It was cool, decent and well lit."
• "The atmosphere of the restaurant was nice."
• "Lovely welcome of soft piano music, subtle lighting."
• "The ambience and vibe was nice."
• "The atmosphere was nice, peaceful and relaxing, so we could enjoy our meal, and talk."

Cons:

• "Booked 'private dining' for Mothers Day. The room is terrible and looks nothing like the pictures on the website."
• "Love this place but, heating outside was unplugged / not working … it’s December!"
• "A little bit too dimly lit however...love dimly lit/mood lighting but I still need to read the menu!"
• "Original seating was in centre of dining area where waiting staff had to permanently pass through."
• "And on top of that there is a massive spider web just above where you sitting 😳😳😳"
• "Unfortunately we did not have a good experience at all. Despite booking in advance, we were placed in a corner of the restaurant next to the staff station."
• "The ambiance was terrific, the interior was a great balance of casual dining and indulgence."

Value for Money

Pros:

• "Food couldn’t fault, delicious and fresh and great value for money."
• "Food excellent quality, and a good price."
• "Good food, well cooked at a reasonable price."
• "Not the cheapest food available but you get what you pay for."
• "Everyone’s food was excellent and we thoroughly enjoyed our visit from start to finish."
• "Food was exceptional. We ate from the bar menu but everything was 10/10."
• "The food was excellent with nice size portions for our requirements."

Cons:

• "The cost was a joke, over £90 for 2 courses for 2."
• "Found menu pretty limited & bit pricey, so not sure I would return in a hurry."
• "Not worth the price and quiet frankly we will not return."
• "£20 for a curry is expensive."
• "13 quid for a white wine was a bit steep I thought."
• "Expensive as expected for this chain but compared to other restaurants is not as vfm in relation to portion or overall quality."
• "The starter was very small for £8.75 and the turkey dinner was bland."

Customer Experience

Pros:

• "Browns is fantastic, my mum has a variety of allergies, and all were catered for. The food is utterly delicious."
• "Special thanks to Mischa who provided brilliant service, was super friendly and made us feel very welcome and looked after 🙏."
• "Excellent Sunday roast!"
• "Great tasting food and excellent service!"
• "The complimentary birthday mini pudding was so cute!"
• "We weren't rushed and were at the table longer than expected."
• "Misha was attentive and friendly; giving us space to catch up whilst making sure we had everything we needed, and that our meal was enjoyable."

Cons:

• "Pre-booked afternoon tea and explained dietary requirements. Had to re-explain them many times as these were not met."
• "Went for a special occasion as a table of 7 adults and we were all squeezed onto a tiny table."
• "Little disappointing only in that I booked my table online and had to choose al la carte or festive menu."
• "We won’t be back but I wanted to say how dreadful bluewater browns has become in service and food quality."
• "Head waiter gave us deserts free of charge because of the poor main."
• "Tried to book an afternoon tea for a baby shower so enquired with the restaurant and the member of staff I enquired with was a little rude and blunt."
• "The scones tasted of onion. When raised with service staff, one was whisked away to the chef, who apparently sniffed it, said there was nothing wrong with it and said scone was return to our table. REALLY?"