Beefeater Walston Castle Reviews Summary

Service

Pros:

• "The staff were amazing. Charlotte was so lovely, genuine and kind that my 10 year old drew a picture for her."
• "Wow!!! Really good food and a fantastic waitress, extremely kind and supportive. Highly recommended for anyone in the local area."
• "Service was quick and at the moment is included on the Taste Card so 2 for 1 on all courses."
• "Really nice staff, walked in with no reservation but received a warm welcome."
• "We called at the beefeater at Walston Castle today and we were served by Bethany who was very friendly and made us very comfortable."
• "Had a fantastic service by Jackie who was very kind and the service was quick but not rushed."
• "Visited for breakfast, excellent service food cooked to order, kids eat free 5 stars."

Cons:

• "The service is really slow, had to take Bill to the bar where we found all the staff deep in conversation about personal stuff."
• "Service was atrocious!! Waiting time was horrendous."
• "Very slow service."
• "Service is not good. So don't go if you are not prepared to wait."
• "Waited 45 minutes for a pre booked table and then a further 20 minutes just to order some drinks."
• "Left standing by the door for ages without even being acknowledged by the ignorant man pouring a drink behind the bar."
• "Service was great but half the menu wasn't being served."

Cleanliness

Pros:

• "The food was excellent, everywhere is clean and tidy."

Cons:

• "The restaurant is really 'tired' as well (think sticky carpet and you get the picture)."
• "The garden area was appalling. Newspapers and cigarette ends all over the floor and glasses not collected."
• "The place was absolutely filthy the carpet and walls were covered in dirt and black marks."
• "No positive comments about cleanliness were found in the reviews."
• "The hygiene of the place was incredibly poor."
• "Generally speaking it wasn't clean. Toilets were filthy."
• "Table was sticky, carpet smelt like a wet dog where I was sat."

Food Quality

Pros:

• "Nice, reliable beefeater and the food is good."
• "The food took a while to arrive but was lovely and presented well."
• "Was nicely cooked and the continental spread was ample and varied."
• "Absolutely lovely. My veggie friend had a veggie mix grill."
• "Eaten here many times. Always a bit wary of steak when eating out but never EVER had a bad steak here."
• "Had the ribs and chicken combo and it was great, with the extra chicken wings."
• "The food and drink were value for money."

Cons:

• "Waitress brought the wrong food then when she finally came back the food was lukewarm and overcooked."
• "My burger was dry and the bread roll was verging on stale."
• "He had two very small pieces of chicken and about 10 chips and a teaspoon of coleslaw for £8.50."
• "My burger was overcooked and the portion size was on the small size for the price of £14.99."
• "The food arrived burnt and inedible."
• "Steaks overcooked burgers burnt to a crisp."
• "When i cut into my chicken there was blood through the middle of it because it wasn't cooked properly."