Address: 169 East Rd, Cambridge, CB1 1DB, United Kingdom
Phone: +441223971009
Rating: 4.8
based on 151 reviews.
Customer Service
Pros:
"The staff are really friendly and organised."
"Everyone who works here has always been so lovely and I always look forward to popping in for a new body mod :)"
"staff are extremely friendly and helpful, always happy to answer any questions you might have and are super reassuring."
"Always have a fantastic initial chat with Sylvia who gives great advice and is super friendly."
"The staff are super friendly and the shop is very clean and well organized."
"They have lovely staff and it was a very easy process and I felt very comfortable and in safe hands."
"All the staff there are super friendly and are really eager to help."
Cons:
"The piercings was really rushed, the receptionist was huffing and sighing at me."
"Unfortunately the vibe was overall unfriendly when I walked in for I had not even a hello as a greeting."
"Was a rush from start to finish, tattoo artist was great but desk staff were inattentive."
"desk staff were inattentive and simply tried to get me out of the door as fast as possible once I'd paid."
"Unfortunately you made the error of confusing us with idiots, if u are a professional establishment you would firstly answer your phone then to try to turn us away at the door was a disgusting level of customer service."
Hygiene and Professionalism
Pros:
"The hygiene and care was superb."
"The place was spotless and super hygienic."
"Everything was spotless, exceptionally clean."
"Everything is very hygienic and the process is pain free, you are made to feel comfortable and reassured and the after care is explained thoroughly."
"She was also very conscious about hygiene and making sure everything was sterile and clean during the process."
"Firstly I could smell disinfectant which is a good sign. The whole process was very relaxed."
"The shop itself is incredibly clean and tidy."
Cons:
"Before visiting Cambridge Ink I had been pierced 15 times and never had any issues. After getting my tragus done here and my lobes for the fourth time all got badly infected and I had to take antibiotics."
Price and Value
Pros:
"I got my tongue done here and the person that done it was very kind would 100% recommend going there all the staff are very friendly as well it’s also very good price everywhere else I’ve looked is more expensive."
"Not to mention that the place is very student friendly when it comes to prices and if multiple piercings are done the price per piercing is reduced further."
"They charge extremely fairly for the quality of the work."
Cons:
"Everyone I have asked since having my tattoo has estimated it cost £50-60 and have been kind of shocked when I told them how much I was actually charged."
"Heard tattoos are crazy overpriced there from friends and they tried charging £80 for me to not even get a tattoo."
"100% very talented artists but overpriced, unfortunately I won’t be returning."
"I completely understand that the price is dependent on size, the detail of the design and how long it takes. My tattoo was shorter than the length of my hand (small hand girl too) thinner than a ruler and a very simple design. It took 20 mins. I gave them the benefit of the doubt because it was a relatively nice place. But the more I think about it the more I question it."
Booking and Communication
Pros:
"I booked my appointment through Instagram and the replies were always very quick and thorough."
"the booking process was super easy and quick."
Cons:
"Only short on 1 star because I was told I would see the design 1/2 days before my appointment if I message the artist directly.. unfortunately this didn’t happen, as I didn’t get a response."
"After trying to contact you for 2 hours via phone we turned up for a piecing, the piercer was sat in reception, we recognised from your website pictures, you very kindly turned us away as you were too busy!"
"I was interested in a touch up but when I messaged them enquiring about it they turned me away."
"I was messed around by the employees here for over 2 months and the fact that they company policy is to send over the design one day before your appointment is absolutely ridiculous."