Address: Eleventh Avenue, Gateshead, NE11 0JY, United Kingdom
Phone: +441914911627
Rating: 4.1
based on 164 reviews.
Customer Service
Pros:
"Excellent customer service from Denise."
"Service focused supermarket chain, staff are more often more professional and friendlier than in other stores."
"Denise on the till provided an excellent customer service, she handled a rude lady trying to rush through the queue disregarding other customers... professionally and effectively."
"Staff continue to help elderly and disabled during the Covid."
"The staff were incredibly helpful and accepted my points as payment for my shopping with no problem."
"The staff from the garage (especially Clare/Claire) went above and beyond to help me."
"The store is kept in a tidy condition and staff are friendly and helpful."
Cons:
"Maybe if the staff in the bakery spent less time talking and actually wrapping the bread up, they’d have more on the shelves?"
"The girl who was serving me at customer service she was not nice and very rude."
"It’s quite apparent that the staff are unhappy with their lot, and they’re less than helpful."
"Good choice and plenty things to choose from..sadly the checkout assistant wasn't helpful was chatting to a colleague and the conveyor belt wasn't switched on so had to wait until their conversation finished."
"Female assistant gossiping about my daughter. Did not know my wife was within hearing distance. This person needs to shut up, mind her own business and concentrate on her job. She is a disgrace to Sainsburys."
"Absolutely Terrible customer service - poorly trained, immature, ignorant staff who do not understand the Argos refund > return policy & who made the wrong decision not to refund or return a product not working correctly and not fit for purpose."
"Just had a really bad visit I was getting a meal deal then the woman tried to say my drink wasn't in the meal deal when it was then made me go back and forth... I will be reporting the staff member."
Store Facilities
Pros:
"A really big well Stocked supermarket with easy parking safe and convenient."
"The supermarket also has a fuel station if you need fuel or anything that requires a quick shop."
"We're self confessed Aldi and Lidl fans but, having said that, this is one of the larger Sainsbury's stores and has a lot under one roof including food, drink, clothing, greetings cards and gift vouchers for a variety of high street shops."
"Sainsburys is always a joy to visit although sometimes busy unlike other stores people aren't tripping over each other and with customer toilets and plenty of parking, also a pharmacy right in the centre of the store."
"Good size store offers comprehensive range."
"Same as all Sainsbury's large variety of stock free parking also has an Argos built in mainly for click and collect conveniently located at the end of the team valley trading estate excellent transport links."
"A large branch of Sainsbury's with small ranges of clothing, household, electrical items and toys/games. Not as big as Tesco Kingston Park or ASDA Metro Centre."
Cons:
"Cages are left in aisles, carts of goods with screeching wheels are pushed at speed by staff around the store."
"Loss of cafe is felt. Shortened my trips along with the loss of films and other products."
"The magazines are hidden away and the bakery and drinks sections badly need a 'make over'."
"The toilets are not the greatest, dirty and poorly maintained, don't use unless desperate."
"Tills with people are closing, so disabled and elderly will be forced on to self service tills, something I can't do."
"The introduction of more self service checkouts is awful. Now long lines at staffed checkouts and chaos at self service."
"Shelves empty. Store more interested in Argos than basic items now."
Product Availability and Pricing
Pros:
"Prices are very good. Probably the Aldi pricing is a good idea."
"Food was really nice, I had the cheese burger meal and a 7up."
"Store prices are very good, and got a boost. Always saving money."
"Big brand foods in Sainsburys is always 50%-70% more expensive than the likes of home bargains and b&m, the meat, fruit and veg I do find it better quality than other supermarkets."
"The aisles are well signed, making it easy to find what you're looking for."
"Straightforward shopping experience using self-checkout. Look out for cut price deals available to users of Nectar card or app."
"Speedy checkout. Good simple in and out visit."
Cons:
"Went for one specific thing because it was showing in stock online at this branch but they had sold out..dissatisfied to say the least and ended up with £36 of other shopping we could of got at another supermarket closer to home."
"It's weird, Sainsbury's, isn't it? I notice they are desperately trying to reduce the price of some core goods now, about twenty years after Aldi and Lidl introduced deep-discounting to the UK... But I can't imagine that's a sustainable business model...?"
"Very few offers unless you have a nectar card."
"Not very impressed. The supermarket seems dated compared to some of its competitors."
"Bit expensive and no Chinese chicken wings but cheap cat and dog food."
"Currently there's a lot of empty shelves that are filled with random products just to take up space."
"Update 11-23 seems a bit run down and very expensive now."
Accessibility and Convenience
Pros:
"Located close to A1 at Team Valley which at moment can be a bit of a pain due to the road improvements that are ongoing."
"Easy assess and parking for mobility impaired."
"Relatively quiet on a Wednesday early afternoon. So comfortable spacing due to covid concerns was easily possible."
"Traffic can be a bit lively around rush hour, but the store itself is excellent. Park around the right hand side of the building, near the cash machines - easier to get out when other drivers won't let you out from a left turn."
"Now Argos disappeared from the metro centre, it's good to know items are available from this Sainsbury's."
"The aisles are nice wide, items were easy to find on visit."
"Visited this morning Friday about 10, can't praise staff enough. Made sure everyone kept their distance queuing outside, and only letting in so many in at a time, when I got in there was plenty of room, 👍🏻everyone, keep safe."