Rubber Duck Cars Ltd Reviews Summary

Customer Service

Pros:

• "They didn't make it an awkward or pressuring experience as it usually is with cars."
• "From start to finish, they were transparent, they were honest and their help and communication was outstanding."
• "I was delighted with the exceptional service provided by Nick."
• "The customer service is of the highest level and the car & warranty is exceptional."
• "I was reassured at every stage. Car was immaculately presented and Paul was a pleasure to deal with."
• "The whole process was so smooth and stress free."
• "Both times they came to the house and completed the paperwork and were really honest, no pressure or hassle."
• "Very polite, courteous, and very helpful throughout the process."

Cons:

• "Awful experience. The communication from this organization is awful."
• "Very frustrating distance buy. But slick tyres after a month and a dashboard that didn’t work."

Pricing and Valuation

Pros:

• "They came the next day to look at the car and gave me the price I wanted straight away!"
• "An inspection of my vehicle was made and a fair offer was made."
• "Arrived at the dealership and Paul inspected the car then took it for a drive and came back with a very fair price."
• "They gave us the price they originally quoted, car gone money in the Bank all in two days."
• "I could’ve sold the car Monday but they were happy to accommodate my request to do the deal on Wednesday."
• "Cars are cheaper than anywhere else I looked."
• "I was very impressed and wouldn’t hesitate to recommend them."
• "Came to the house and did a coved safe check of the car to ensure it was as I had described it and gave me the price that they had initially quoted."

Cons:

• "Cant complain about the service, I would have liked a little more for the car but there were no hidden fees and no quibbles so I was happy to agree a deal."
• "The amount paid for my car was £300 less that the estimate but it was for genuine bits of damage around the car."

Efficiency and Speed

Pros:

• "Then car was gone and money paid that day."
• "Got in touch with Paul on a Saturday afternoon and the car was sold on Sunday afternoon."
• "Car was viewed, negotiated, paper work done on spot, Paid into bank instantly, All done in 20mins."
• "Contacted Rubber Duck Ltd for a valuation for my car. They called to my home the day after."
• "Excellent, hassle-free experience and Chris was great to deal with."
• "We had a great experience with Rubber Duck Cars and would definitely recommend them."
• "The money was in our bank before the car was collected and everything went smoothly."
• "Hassle free, top price paid and money in the bank within 2 minutes."

Cons:

• "I arranged my day around this viewing only to be told on arrival in the afternoon that the car had been sold that morning."