The Refectory Kitchen Reviews Summary

Food Quality

Pros:

• "The taste and quality of the food was top notch...a definite place to return to if we are ever back in the city."
• "The food was delish and the service was great."
• "Food is cooked to order and was superb."
• "Food was good."
• "The food is absolutely delicious."
• "Amazing breakfast burger and scrambled eggs on toast."
• "The chicken in the club sandwich was crispy yet juicy."

Cons:

• "The bread (Brioche) was a bit hard, the eggs a bit over cooked."
• "Food apart from the baked beans was amazing; the baked beans weren't terrible but they were no Heinz."
• "Didn't actually enjoy the corn fritters."
• "Upon receiving my brunch I found 3 hairs... The hair was under my bread, on the sausage I had and on my eggs."

Service

Pros:

• "Attentive, friendly service too."
• "Very friendly staff and happy to accommodate their customers."
• "Place was busy but we were still served quickly and didn’t have to wait long for our food or drinks."
• "Special shout out to Taylor who gave us the best service and made us feel so welcome."
• "Staff were very friendly and attentive."
• "The service was excellent and cheerful."
• "The service was incredible, everyone was so polite and friendly and really attentive despite being busy."

Cons:

• "We were inside for about 40 minutes when the waitress brought over the bill without us having asked for it and without asking if we would like anything further."
• "Service was disappointing."
• "The cappuccino was very watery almost no taste."
• "Then the bill took 15 minutes to come and their whole attitude was just wrong."
• "The waitress sulked and blamed us for not being clear."

Atmosphere

Pros:

• "It’s a small space inside but it’s cozy."
• "The place itself was warm and welcoming."
• "Fantastic location right in view of the Westgate towers."
• "Great quirky place in Canterbury."
• "It is a lovely, cosy atmosphere inside."
• "The restaurant itself has a genuine coziness that makes you want to settle in with a hot beverage on cold winters day and soak up the ambiance."
• "For a small space it feels open which really adds to the atmosphere."

Cons:

• "It was busy though and not a huge amount of room so getting everyone in could be an issue if you had a big group."
• "Because the restaurant is quite small you may have to wait a while before you get a seat on a busy day."

Value

Pros:

• "Is it overpriced, yes, but its commensurate with other such establishments in Canterbury."
• "The portion was generous too so you definitely get your money’s worth."
• "You are paying for deliciousness..."
• "Amazing Brioche French toast and Latte. So tasty and good price."
• "All reasonably priced with really friendly and helpful staff."

Cons:

• "We were given lukewarm food."
• "Only minor quibble is that the fresh orange juice isn't really fresh."

Wait Time

Pros:

• "Both times I've been here I've had to queue outside - but they kept us informed of how long we were likely to be waiting."
• "Place was busy but we were still served quickly and didn’t have to wait long for our food or drinks."
• "But in the years since our last visit the team have rectified that issue and now we barely had to wait 5 minutes for our food!"
• "I've never had to wait more than 10/15 mins for a table."

Cons:

• "Waited about 30 minutes to enter."
• "I waited for 20 mins in the rain to get a table."
• "We had to wait about 15mins for a table (totally worth it) but for peak time on a Saturday it's to be expected."
• "This meant we ended up waiting for 20minutes if not longer."