Goodfellas Barber Shop Ilford Reviews Summary

Customer Service

Pros:

• "The staff over all seemed really friendly."
• "Very friendly staff, they always make you feel welcome and ensure you leave satisfied."
• "All the barbers at Goodfellas are excellent. They have turned me into a regular with their professionalism and skill."
• "The shop is very clean and the workers are lovely."
• "Goodfellas provide a top quality and convenient service."
• "Take my 3 year old son here regularly and he is extremely difficult - but each and every time the barbers are absolutely amazing with him!"
• "I wholeheartedly recommend this establishment as a premier choice for exceptional grooming services."

Cons:

• "They don’t speak English at all!"
• "I think the barbers are really rude and have no manners."
• "It's very clear to see the owners are arrogant and lack professionalism."
• "Customer service is 0!"
• "The gentlemen who cut my hair could not of appeared any less interested in listening to what I wanted."
• "Very rude behaviour and arrogant too."
• "Unprofessional and unfriendly staff."

Price and Value

Pros:

• "The prices were reasonable for the level of service and expertise provided."
• "I believe they charge around £10 for a haircut which is a decent price once you see what they are able to offer."
• "Worth to go there as they do care the hygienic and use the washed towels for each customers."
• "Price is always clear and no hidden surprises."
• "Would recommend Goodfellas to anyone looking for a quality haircut at a reasonable price."
• "100% worth the price."
• "Each one is professional, clean, and highly affordable."

Cons:

• "Overpriced too."
• "It said £5 for a trim, but they tried to charge me £15 even though my hair looked the same."
• "They charged me, my brother and my cousin 4 times more than what we agreed when the appointment was made."
• "However after getting my haircut Ali asked me to pay him £10 extra as it is eid."
• "Today I was charged £25.00 for some reason."
• "The guy then goes its £25.00. What is this nonsense."
• "Got a Eid trim and it was terrible."

Quality of Service

Pros:

• "These guys do a fantastic job."
• "Shop is always clean and well presented."
• "Goodfellas is the best barbers in the whole of London it has outstanding workers."
• "Goodfellas is top barber in Ilford and they have best customer service quality work from the first chair to the end they won’t let you down."
• "The haircut that was given beat my expectation."
• "The quality of the work performed is outstanding, and the establishment as a whole operates efficiently and effectively."
• "The barbers are highly skilled and took the time to listen to my preferences and concerns, ensuring that I left with a haircut that exceeded my expectations."

Cons:

• "The younger people in this shop does not know how to cut hair always go to the older person next to the window..... The youngest person you will see does not how to do a shape up always stopping to pick up his phone continuously while cutting hair so unprofessional doesn't even clean the scissors and other peoples left over hair from the previous customer."
• "Made many mistakes, ignored many things I asked him, still had the cheek to charge full price."
• "One of the worst hair cut I had, I must say."
• "I got a ok haircut but the beard trim was awful, is not straight."
• "Cut my hair completely different to what was asked of."
• "Ruined my natural hairline by shaving it inwards with a blade."
• "In the end, he messed up my hairstyle."

Facilities and Amenities

Pros:

• "They have excellent facilities for you to use whilst you wait including a PlayStation and phone chargers!!!"
• "They provide you with drinks eg. Water, tea coffee etc during your wait for turn, also along side that they provide you with entertainment such as films and a playstation 4."
• "The shop has a very environment, with some good music and a very good service."
• "The atmosphere is lively, with upbeat music playing and the barbers hard at work."
• "Also allow you to play our music through their sound system."
• "And it’s very compliant with COVID regulations, there is plastic protection separating the customers from each other and the barbers have face masks."
• "Fantastic service. The barber is highlight skilled and friendly. They offer a complimentary face mask, wash your hair and also a hot towel for your face if you have a beard."

Cons:

• "I find the place too dusty and slightly dirty (lots of hair on the sinks)."
• "They need to be professional when customers visit their shop, as well as they need to be respectful in their replies especially when someone is already unhappy with their service."
• "Barbers are always talking amongst themselves in Kurdish so I can't help but think they're talking about me."
• "Total waste of time, unprofessional barbers, constantly talking to each other and not focusing on clients."
• "Terrible experience, if could rate zero stars I would. Young guy kept me waiting while on his phone, answered his phone throughout."
• "So I went here for a trim and for the worst trim I have ever gotten."
• "Overall I had the worst experience at goodfellas, I had to walk in to another barbers with half of beard trimmed."

Appointment and Waiting Time

Pros:

• "The appointment system is so handy and saves me a lot of time."
• "The barbers here take their time on the haircuts and it is never rushed unlike other barber shops."
• "I always bring my young sons here.. The team are always very kind, respectful to both me and my boys."
• "The service and quality of the haircuts have been an A+ for us."
• "Best barbers I've been to so far."
• "I took my 4 y.o kid here yesterday. Since it was his first haircut in the barbershop he was scared and he was crying. The gentlemen at this shop were very patient throughout and I was very happy with how they treated us."
• "Every busy guy needs a good, reliable barber: one he can trust to be quick, pleasant, and most importantly, great at trimming hair."

Cons:

• "Always have to wait a while even if I've booked an appointment."
• "They treat their regular customers well I’ll grant them that but if you’re a walk in like I was who doesn’t visit the shop they’ll treat you like a second grade customer."
• "Had to wait over an hour for my cut."
• "Too long wait."
• "The waiting time is an actual shambles if you have an appointment you wait if you come with no appointment you still wait so doesn’t make sense to me."
• "Appointment means 1hr wait easily."
• "Twice in a row i turn up, firstly at 6.50pm they then tell me they're closed after i sat down."