Franzos Coventry Reviews Summary

Food Quality

Pros:

• "Chicken cooked perfectly with no visible oily stuff."
• "The taste of the grilled chicken was one of the better ones than other places I have been."
• "Food was AMAZING! Worth every penny."
• "The lamb chops were delicious and so was Chicken pattie burger completed with loaded fries & mojito."
• "The food was absolutely delicious and cooked to perfection."
• "The food was amazingly made, soft and tinder burgers with delicious sauces, and tasty fries, crunchy but soft on the inside."
• "Peri peri 1/2 chx with spicy rice was juicy and grilled perfect no fry meat."
• "Got the dominant beef burger with chips and a drink, burger tasted great and fries were crispy and seasoned."
• "The Lebanese Chicken wrap meal and a Chicken burger meal… both were delicious. Chicken was soft and succulent."

Cons:

• "Average quality food. The lamb was very hard, overcooked and had a lot of spicy seasoning."
• "Service was way too slow, waited 45 minutes for food that came cold with super hot chips."
• "The peri peri chicken nothing special as compared to most Nando rival claims."
• "Had the Hawaiian pitta was very messy too much sauce on the chicken not needed at all."
• "The peri chicken burger was pink all inside and so chewy it’s obvious from the chicken it is frozen."
• "I ordered chicken tikka biryani for 14 pounds and it was amazing, but it’s not worth the money, the quantity is too less."
• "Warning the grill kebabs are microwaved and rubbery."
• "The burger patties were overcooked to the point where they tasted of charcoal."
• "Chicken is very moist. Some flavours are better than others. Found the lemon and herb to be the best tasting."
• "Food was disgusting never buy from this place it came in a foil bag there was no sauce left on it, also it tasted like boiled chicken and it smelt off."

Service

Pros:

• "Staff was friendly and helpful.. service was reasonably quick."
• "Thank you, Jay for your excellent service! Jay was really friendly."
• "Food was amazing. We literally just had to wait around five minutes for our food."
• "Came with the family, seated straight away in a place to accommodate pushchair. The service was excellent, all staff very friendly."
• "The manager was really friendly with us and lovely with our 2-year-old daughter whose birthday we were out celebrating."
• "Franzos is an outstanding restaurant that exceeded all of my expectations. The service was also top-notch."
• "The service was 10/10 - Jay was very considerate and his service was one of the best ones I received."
• "Attended franzo's with a group of people. Food was served very fast."
• "Excellent customer service, came with my family today, the atmosphere was amazing and so was the food!"

Cons:

• "Service was way too slow, waited 45 minutes for food that came cold."
• "Service very slow. Should have gone to Nandos they know how it's done."
• "Had to wait to be served. Only 1 person working between tables he was slow and least interested."
• "Shocking service by these amateurs. Get told the food will be out in 25-30 mins and after multiple lies and no apology I got my food after a full hour!"
• "Shocking Service! Ordered a burger which was well over seasoned which taste like eating chicken covered in salt."
• "It took them 40 mins for them to prepare my order. When I complained they rudely replied what do you want me to do if its late."
• "Went in for lunch with my brother, and OMG Alhumdulilah it was delicious! Very clean and staff is polite. Food was out in minutes."
• "Placed an order and went for collection. The Decor is really impressive as well but its a shame we cant dine in due to current situation."
• "Gave Uber eats order to a driver that wasn't the right person. When I contacted them they refused to take any responsibility."

Ambiance

Pros:

• "Atmosphere and ambiance of the place was calm and relaxing."
• "The food was brilliantly made... Scenery wise, the decor is fabulous and has calm vibes to the place."
• "The place is really nice and clean, great for families."
• "The ambiance around is really nice and your staff is so professional and friendly."
• "Very similar to Nando’s but so much better for all those chicken lovers. One of my favourite spots in Coventry!!"
• "This place is absolutely amazing! All of the staff members are amazing! The food, especially, the chicken is one of the tastiest I've had."

Cons:

• "Dirty toilets and surrounding, everything tables felt greasy, toilets were disgusting."
• "Service very slow... Waitress came over and cleared the table as I was eating found this to be really rude and put me off finishing the rest of my food."
• "Waiters would serve you food and no plates. One waiter was way too chatty and one looked like it was his first day at work."
• "The place was good, but the service was really bad. We ordered more drinks and this never arrived, but the waitress tried to charge for them after we had finished."
• "Chicken is very moist. Only gripe with a place like this is just at least try to be original. Everything about the place from the menu to the decor says nando's."