GREY ST. Independent Optician Reviews Summary

Customer Service

Pros:

• "Couldn't have asked fro a better service - the true value of going to an independent...!"
• "Made to feel comfortable as soon as you walk through the door."
• "Absolutely amazing experience, excellent service and friendly people."
• "The staff exude passion for their trade, the products they source and offer and provide an outstanding, tailored, personalised service."
• "I've had first class service every time."
• "The staff are incredibly warm and strive to make you feel comfortable in what is typically seen as an intimidating environment."
• "The staff are very hospitable, professional and they offer service with personal touch."

Cons:

• There were no negative comments regarding customer service in the reviews provided.

Frame Selection

Pros:

• "A fabulous range of frames that you won't find at the run of the mill opticians!"
• "They offer an unrivalled range of exclusive and stunning frames."
• "There's a fantastic selection of frames to choose from."
• "There is suuuuch an extensive range of beautiful and quirky glasses."
• "This is a brilliant shop with a huge range of lovely frames from independent brands."
• "The range of frames is second to none."
• "Extensive range of bespoke spectacles - on show - in banks of wooden drawers & also other gems squirrelled away in the basement."

Cons:

• There were no negative comments about the frame selection in the reviews provided.

Eye Test Quality

Pros:

• "The eye test is thorough and everything is so well explained."
• "Eye exam was thorough and took less than 7 days for my new glasses to arrive instore."
• "Never had my eyes checked as thorough as they did, they even scanned my eyes."
• "Very thorough eye test from Nic, who explained what he was doing throughout and made me feel very comfortable and informed about my new prescription."
• "A really thorough eye test, (specs & contacts) with an experienced & friendly optician (Ruth) who explained all the tests, findings & options for lenses etc."
• "The examination was very thorough (no glaucoma thankfully) but a real need for reading glasses once the prescription had been decided."
• "The eye test itself was really thorough and did not feel rushed at all."

Cons:

• There were no negative comments about the eye test quality in the reviews provided.

Staff Expertise and Friendliness

Pros:

• "All of the team are overwhelmingly friendly, patient, know just what kind of suggestions to make."
• "A brilliant team who treat you like a valued individual."
• "The staff are so warm with excellent sense of style."
• "A lovely, friendly and professional team with a unique and quality selection of frames!"
• "The whole team are amazing."
• "The team are so friendly and helpful, creating a lovely environment to choose some really special glasses."
• "The team at Grey Street are friendly, personable and professional which is why I have been returning to the same spot for years and have extreme confidence that I'll receive frank and honest advice."

Cons:

• There were no negative comments regarding staff expertise and friendliness in the reviews provided.

Store Design and Atmosphere

Pros:

• "Also the interior design of the store is very minimalistic and beautiful."
• "The shop itself is cool as!"
• "It's a beautiful space with some amazing niche frames."
• "Well designed store, spacious with loads of frames to choose from including some unique ones."
• "Beautiful array of stylish frames!"
• "Choosing from the incredible range of chic, stylish and thoroughly original and unique frames!"
• "Stylish and unique frames to choose from."

Cons:

• There were no negative comments about the store design and atmosphere in the reviews provided.