Lookers Kia Newcastle Reviews Summary

Customer Service

Pros:

• "Stefano made the whole process easy from start to finish. His customer service skills were first class and he addressed all our concerns."
• "Fantastic & exceptional customer service, all needs covered swiftly by professional, experienced & extremely helpful staff."
• "Excellent service from Jordan at Lookers Kia."
• "Fantastic service from start to finish with Lookers Kia Newcastle."
• "The team were very polite and always returned calls in a timely manner."
• "I was very pleased with the excellent customer service I received from all the staff I spoke to at Lookers."
• "The customer service is outstanding and I did tell other people Lookers Kia made me feel I was valued as a customer."

Cons:

• "Very poor experience with sales when trying to purchase a used car from here."
• "Customer service was absolutely disgraceful from the salesman."
• "I have received terrible customer service from Kia Newcastle."
• "Poor service. Booked my Kia Caren's in for a diagnostic as it is losing power. Technicians apparently checked it out but can't find a fault yet it is still happening."
• "This is unacceptable and I will not be bringing my vehicle to Kia Newcastle for my next service."
• "Will never return, nor recommend and certainly have no trust in this garage or any staff."
• "They have no care for their customers and blame every error on other parts of the business."

Sales Experience

Pros:

• "Liam was professional and very knowledgeable."
• "Everything went very smoothly and would always recommend lookers Kia Newcastle to anyone."
• "Thank you Liam for making the collection of my new car seamless! Really helpful and accommodating."
• "Liam was courteous and respectful of our decision, hence the 5 starts, we'd met plenty of pushy sales people along the journey of finding our new car, however the staff at Lookers have it right and in our experience respected the buyers decision."
• "Graeme King looked after the sale and delivery of a new Kia EV with consummate care and professionality."
• "Graeme is a Credit to the company thanks again. 👏👏."
• "The salesperson was knowledgeable and made the whole process easy and enjoyable from start to finish."

Cons:

• "Shall take my money elsewhere, not a single other dealer I visited was so unhelpful, I found it really off-putting."
• "The salesman just point blankly said no and come back the next day."
• "Given conflicting information each time i spoke to anyone and was quoted an extortionate price for something that another garage spotted simply by lifting bonnet the following day!"
• "Not Happy at all. I wouldn’t recommend it. I have waited for whole day, just my oil to be changed/small service/."
• "I will personally tell people to stay well away from using this garage as it’s taken Kia Newcastle 5 months to fix my car."
• "This is the third time this part has failed and last time they had my car for 9 weeks could someone not have sent a message to say the part had not arrived poor customer service."
• "So I am now expected to clean the vehicle before service?"

Vehicle Delivery & Condition

Pros:

• "Upon collection, we once again were shown around the car and it's technology."
• "I finally collected my new car( Kia Sorento) last week, after an 8 month wait, due to demand... all dates were communicated to me, by Andrew Cleugh."
• "Also a big thank you to the service team who ensured the second hand car was in immaculate condition when we picked it up."
• "Was able to drive away in my brand new car within 2 weeks of placing the order and I couldn't be happier!"
• "Collected my new car yesterday, exactly the date Stefano, the sales executive, promised. The handover was smooth, quick and professional."
• "Handled part exchange pricing well and helped in transferring private plate."
• "Just taken delivery of our car and have been delighted with the whole process."

Cons:

• "The car was not properly valeted for delivery and even after a second valet the car was not completely clean."
• "The was very disappointed at the lack of a valet to the vehicle."
• "I did note that the bodywork inspection was not performed due to 'dirty vehicle'."
• "Unfortunately an hour after leaving the dealership heading home to Glasgow an engine management light came on the dashboard."
• "Did have an issue with the car driving it home but this will be rectified asap."
• "Also internal mats were ordered with the car order and paid for, however I am still waiting for them to be delivered."
• "So, I still have an issue with the car dropping power, still have the knocking on the front wheel and I bet I will still have trouble starting in winter."