Caraway Reviews Summary

Service

Pros:

• "Staff were friendly and we Would definitely return."
• "EXCELLENT SERVICE THE STAFF WERE POLITE AND HELPFUL AND THE MANAGEMENT MADE SURE MORE THAN ONCE THAT WE WERE SATISFIED WITH OUR MEALS."
• "Went to caraway for food and got greeted by the lovey and welcoming staff."
• "The staff were friendly and the service was great."
• "It was my mothers 89th birthday and the staff were brilliant, even bringing a special treat for her to finish her dinner without being asked."
• "Greeted with a smile... a big thank you to the bar team for making us feel welcome."
• "Really friendly member of staff who looked after is."

Cons:

• "After our visit this evening we will definitely NOT be returning."
• "Service was appalling food came out in dribs and drabs."
• "NOBODY came to check back on our meals and if everything was okay."
• "Service was terrible. Had to wait 1 hour for 1 mixed grill which came with a beef burger and not a steak."
• "Terrible customer service."
• "Service was sadly terrible."
• "The service was terrible, I had to wait for someone to stop having a conversation out the back to come over."

Food Quality

Pros:

• "Beer battered fish:lovely cod, good portion - the batter was a tad greasy."
• "Our food arrived in good time which was piping hot, and well cooked."
• "The meals were great, blue steak for one and very well done for the other, both exactly as we like it and both delivered hot at the same time."
• "The side salad was delicious and so fresh."
• "Buffalo cauliflower:very nice."
• "The food was lovely and arrived in a timely fashion."
• "Lovely food, served nice and hot."

Cons:

• "Food expensive average food, could of had the same burger at a burger van."
• "Honestly could have had a better meal at McDonald's for a quarter of the price!!!"
• "Food leaves a lot to be desired... food took ages to come, something isn't right."
• "Gammon was burnt underneath and steak was stone cold."
• "Absolutely vile Sunday dinner here the meat was cold hard 😩 vegetables was like bullets gravy was like water 💧."
• "The food was awful, service was shoddy to say the least, I had a gammon meal, the chips were rock hard, gammon was tasteless."
• "The food was dry and not up to standard at all."

Ambiance and Cleanliness

Pros:

• "Premises very clean and spacious."
• "Nice clean, spacious pub - pretty much the templated Marstons layout and menu."
• "Even though I arrived in my wheelchair, I didn't feel disabled."
• "Lovely place to go out for a meal, I've been here multiple times, it isn't outstanding by any means but the food is nice, the staff are nice and the atmosphere is nice."
• "The atmosphere was relaxed."
• "Pleasant atmosphere and my grandson loved the play area."
• "Atmosphere was great it’s very airy and spacious in there."

Cons:

• "We were told that we could not order pizza as the dough had not defrosted."
• "Experience was also ruined by the fact there were wasps everywhere."
• "The tables were filthy when we got there, we had to clear it off and move chairs to it."
• "Nobody in the place was wearing a uniform."
• "They let staff vape in view of the customers and they're all sat around on the table near the kitchen in view of the bar and front door."
• "Table still had remains of previous customers food."
• "The restaurant was empty apart from one other table that had finished eating."

Value for Money

Pros:

• "Everything was reasonably priced."
• "Lovely food and drink at a reasonable price."
• "Great value for well cooked food."
• "Clean, staff friendly and service quick."
• "Lovely service and great food. Pleasant atmosphere."
• "Looking forward to coming again as the value in the meals is superb, 6 people had 2 courses and it came to under £60."
• "Some good value available with 2 for 1."

Cons:

• "Poor quality and dreadful value for money especially in these times of food poverty."
• "I was a little surprised that you have to pay £1 99 for the children's play pack as they are free in most restaurants."
• "The food was ok for the price, but it was a bit burnt especially the sausages."
• "I had a small glass of blackcurrant and lemonade and it cost £2-80 what a rip off."
• "Food was decent (but a bit overpriced, definitely wouldn't have gone if it wasn't for the discount)."
• "Food was warm but will not be returning here think it's appeal has sadly gone."
• "Over-priced standard pub meals made to look better value by offering 2 for 1."

Management and Staff

Pros:

• "Good management would have this addressed to their branch managers or do they not bother when it comes to sales and profits."
• "Staff very friendly and polite and worked very hard."
• "Polite, very friendly, helpful and excellent service from staff."
• "Front of house staff were excellent."
• "Both Rachel and Chris made us feel very welcome and the service we received from Rachel was superb."
• "Came in on Saturday, very warm to be working but that didn’t stop the staff from providing excellent service."
• "Had a fantastic meal at Caraway + the service we received from Kyle was excellent."

Cons:

• "Bar man not there for five mins then gruff and unsmiling."
• "We had to go up to the bar to pay, and order."
• "Experience was also ruined by the fact there were wasps everywhere."
• "Service was sadly terrible."
• "The service was terrible, I had to wait for someone to stop having a conversation out the back to come over."
• "All in all a very unprofessional set up at the caraway."
• "It's let down by its management unfortunately."