Longs Arms Reviews Summary

Cleanliness

Pros:

• "Clean environment"
• "Lovely staff, place clean and tidy, was busy for food."
• "Good car parking and covid aware with sanitising station as you enter."
• "The place looked clean. Would be a good place to bring children for lunch on a sunny day 🙂"
• "plates and cutlery always clean"
• "The place was clean and tidy, toilets clean too"
• "Nice clean and tidy garden."

Cons:

• "The place was awful looks dirty hasn't been cleaned for about 1 month or 2."
• "Pub is run down, lots of damaged seating and tables."
• "The interior needs a serious clean and generally better upkeep."
• "The pub itself was not clean at all, the floor had dried food everywhere, our table was so sticky all the menus and children’s colouring sheets kept getting stuck."
• "There were cobwebs all over the windows."
• "Tables and walls look dirty and sticky."
• "Everywhere you looked was filthy dirty, floors, walls, ceilings."

Service

Pros:

• "Good online booking system"
• "Such a family environment for both customers and staff"
• "Lovely friendly staff. Couldn’t fault the staff."
• "We enjoyed excellent service from a friendly waitress (Gemma) and a cheery barman, who both made us feel welcome."
• "Staff were very polite and helpful."
• "Friendly and attentive staff"
• "The staff were extremely accommodating with our order, I am quite particular."

Cons:

• "Staff were very slow and took forever to serve us."
• "staff taking order had no idea what was available and seemed to have a problem putting order through"
• "the man behind the bar wasn't very friendly either"
• "Waited an hour for the food to arrive"
• "The management need to evalluate the staffing levels and stop focusing on the profit margin...."
• "I waited at the bar for over 10 minutes, as no one was around, couldn't see anyone."
• "Waited about 20mins to get served at bar for food then they got drinks order wrong, barmaid was rude, and got overcharged!"

Food Quality

Pros:

• "All 5 of us thoroughly enjoyed the food."
• "The food was delicious and the service was fab."
• "The Steak and Ruddles ale pie was exceptional."
• "Great food."
• "The food was amazing, and delivered in efficient time."
• "Food was cooked and presented well and was served hot."
• "The food was really nice, presented well and nice and hot."

Cons:

• "Went for a Christmas meal and pretty sure the whole meal was a microwave meal."
• "Waited an hour and 15 minutes for our meal, when it finally arrived it was shockingly terrible."
• "The Chipuffalo sauce is Frank's hot sauce with a cool name. Its inedible"
• "Half of the meals were unavailable"
• "Food luke warm an some had definitely been microwaved."
• "The food was cold."
• "My chicken breasts were still cold and pink in the middle clearly they were not cooked."