"The staff at Granger and Oaks were a delight to deal with."
"They answered our questions promptly and accurately."
"Super quick at responding to emails or answering the phone."
"Every person I have had contact with has been extremely pleasant, professional and have dealt with any queries I have had efficiently with excellent customer service."
"Not once was an enquiry either by telephone or email left unanswered and the responses were without exception prompt and clear."
"Customer service by sam is out of this world."
"They have always been easy to contact and the level of communication has been very good."
Cons:
"Rude, oppressive, bully manager."
"The woman I spoke to (Diane) kept talking over me and had not even one ounce of sympathy for our situation- it was disgusting and she is the rudest person I’ve ever had to deal with!"
"When you check out they are very unfriendly and don't respond for several weeks."
"Really poor communication and service."
"Worst, most stressful experience of my life having to deal with this company!"
"They don't look after their tenants."
"They take advantage of their tenants."
Property Management
Pros:
"The checks they do are very thorough and so far the tenants they've found have been great."
"They provide an excellent service in terms of video feedback on property inspections."
"Extremely professional, very experienced (it’s clear they have a great understanding of the market), fantastic and prompt communication – just an absolute pleasure to deal with."
"They are proactive. They communicate regularly. They follow all my instructions, and only need to be told once."
"They have excellent property management processes that were particularly helpful for me as a remote landlord."
"They really do treat their managed properties 'like their own', and we knew we could trust their judgement on all issues."
"They have managed any property issues diligently and fixed any problems as soon as they arise."
Cons:
"They don't repair or service any problems and don't attend pre organised inspections ruining your schedule."
"They also fabricated fake damage accusations and try to charge extortionate cleaning fees."
"Being left for 3days with no heating or hot water."
"Sparking fuse boards that took 2weeks to repair."
"They are awful and always look for excuses to not perform repairs."
"Nothing makes you feel less at home than a stranger wandering around somewhere you live with a video camera ready to send the recording back to another stranger."
"Our daughter recently moved out of an apartment managed by Go Property and despite saying that they thought that she had left the property very well, they have managed to come up with over 80 things that need attention."
Trustworthiness
Pros:
"Their attention to detail is incredible!"
"I’m very happy with the dedicated performance of Granger & Oaks, state agency."
"Granger & Oaks fill you with confidence the moment you meet them."
"Ever since G&O took over from Priest Properties in 2013 the full management of our house in Nottingham, they have professionally executed their role throughout."
"They have always been extremely pleasant to deal with, prompt to reply to queries and have gone over and above expectations."
"Granger and Oaks are everything that most Estate Agents are not. They are sincere, trustworthy, friendly and completely committed to helping sell your property."
"They make every effort to develop the perfect relationship with your buyer to make sure that the sale goes through to Completion without any delay."
Cons:
"Dont trust this letting agency. They will just after your holding deposit and they will try to find a minor error."
"Now the cheeky swines are trying to take £98 from my deposit for a few flecks of dust!"
"Held deposit for months insisting we provide all final bills."
"Just be aware of advertised letting periods - they may cut from advertised 12 months to 6 months the week you sign contact and can't find anywhere else."
"They also asked to provide proof that I have closed all bills and accounts correctly for the property - I have NEVER been asked to provide that before in any other places I've rented."