Hickory's - Burton Green Reviews Summary

Staff and Service

Pros:

• "Staff very friendly and welcoming."
• "The staff were helpful and very chatty and happy."
• "Shout out to Luke P, a great waiter, very attentive and offered a very personable experience."
• "Service throughout was great. Attentive without hovering."
• "Lovely staff and a great atmosphere."
• "Staff was friendly and helpful."
• "Our server was friendly and attentive."

Cons:

• "We waited just shy of 40 minutes for servers to take our plates away and ask if we wanted pudding, drinks or if we wanted anything else."
• "Our server brought us our starter (burnt ends) without any cutlery and ran off."
• "Where we sat was quite noisy, there was no offer to be moved."
• "Didn't realise when table booked it was for a limited time."
• "Went for my partners birthday, service was OK although had to keep asking for drinks never offered more, also no sauces or condiments offered with food."
• "However the most recent time we visited, the service was not the best, with people forgetting our orders, forgetting to bring drinks and only clearing away half of the plates at the end of the meal."
• "Staff were very young, polite and friendly but could do with some more experience as service was very slow."

Food Quality

Pros:

• "Food was amazing! It didn't take long to arrive."
• "The food was cooked and presented well, 5 of us shared and good flavours all round."
• "The food was so tasty and so were the cocktails."
• "The food was also very, very good!"
• "A super selection of smoked and mixed meats. The sausage and brisket are epic, ribs and mac n cheese are great, monster onion rings as well."
• "The food is great, and the portions are very descent."
• "The food was outstanding."

Cons:

• "But the doughnut has no flavour."
• "Food and drinks were overpriced. Nearly £4 for a glass of pepsi!"
• "Food was ok shame about the other customers... It was full of chavs."
• "I had the pulled pork for my main & it was really tasteless!"
• "The ribs were incredibly dry and sawdust in texture."
• "Nearly everything was over cooked, dry and burnt."
• "The brisket was mostly fat, the pulled pork wasn't very pulled and was very sweet and smothered in barbecue beans and the platter meat was incredibly dry and salty."

Ambiance and Atmosphere

Pros:

• "A nice warm cider cocktail was perfect for a winter evening."
• "The place's atmosphere is friendly and welcoming."
• "The American decor gives you an authentic feel of the southern states of Texas and Memphis."
• "The atmosphere is really nice, we went at lunch time and it wasn't too crowded."
• "If it's your birthday they bring you a doughnut with a sparkler and sing happy birthday which is nice."
• "Really enjoyed our evening at Hickorys. The staff were friendly, helpful and good fun."
• "The atmosphere was like walking into a saloon from the 1890s and the staff had the appropriate clothing."

Cons:

• "Felt like a cheap nasty local pub, football on TV, large group sat watching the game cheering and shouting ruined my experience."
• "Only down point for me (which isn't a negative) was the live music (1 man with a guitar), who was very good and enjoyable, but meant we struggled to have a conversation while sitting at our table."
• "Bit of a shock when a table of 8 men sat next to us for a birthday meal and within minutes there was a lot of loud & very unsuitable language."
• "Burton Green hickory is just too busy. Too many people crammed in...too many tables. It's very noisy...have to raise your voice to get yourself heard."
• "It's so very loud inside and the tables behind the bar area are the worst."
• "Authenticity was lacking."
• "The booth with the red seats had very poor lighting and you have to get up to let everyone out constantly if you are on the end."