Hickory's - Gresty Green Reviews Summary

Customer Service

Pros:

• "Warm welcome from the front desk, friendly and energetic staff."
• "Staff informative and friendly, knew what was in the ingredients and how things taste."
• "Very welcoming staff and a nice Texan themed smokehouse atmosphere."
• "Lucy was our waitress, and words won't do her justice on just how fantastic she was! So friendly and attentive."
• "The service was attentive but not annoyingly in your face."
• "The staff are very friendly and helpful, nothing is too much trouble."
• "Staff were especially attentive when it came to allergies and dietary requirements."
• "The service was excellent. And the food too. Which arrived hot and delicious."

Cons:

• "Service was OK seems like they didn't want to be there."
• "We felt like we were a bit rushed."
• "The only thing I would say is the wine had a lot of tannins in it so was quite coarse."
• "The service was a bit slow at first as the waiter in our quadrant was nowhere to be seen."
• "Staff noticed we hadn’t ate much & asked what was wrong."
• "The service was good at the start but declined throughout the night."
• "The service was an absolute shambles. Was waiting well over an hour and a half to be seated."
• "Waited ages for it to come and then waited a long time for dessert."

Food Quality

Pros:

• "Food was awesome, soo tasty and was really full."
• "Food was all very good quality great flavour and well presented."
• "The food was fantastic. A couple of dishes to point out as really delicious."
• "The food quality was good. The portion size and flavour were authentic."
• "Cracking food, had the smokehouse Platter for two and you get loads."
• "The meal we had was perfectly cooked and well seasoned."
• "DELICIOUS!!! Staff were really attentive in making sure we had everything and that food was good."
• "The brisket was melt in the mouth, and I'm not a big Red meat eater."

Cons:

• "One dish that was a little disappointing. My partner's burger she said was nice, but unfortunately the patty didn't have the crust."
• "The starters were nice, smaller portions than I thought they would be."
• "The southern fried chicken burger was nice, again the coleslaw wasn't nice, I normally really like coleslaw."
• "For £20 I expected to get more than a couple of slices of brisket."
• "The first time I’ve been to a Hickory’s and have to say I was blown away! From the decor to the extensive menu choice."
• "The food was good but not spectacular and over priced."
• "Was disappointed with my brisket beef It was cut thin like bacon."
• "The food wasn't hot on arrival. Food was presented lovely and in such away that it was in keeping with the surroundings."

Ambiance and Atmosphere

Pros:

• "The ambience was just right, music not too loud so you could have a conversation without shouting."
• "The atmosphere was great, good portion sizes, nice and fresh, nothing over cooked."
• "The atmosphere is great and the beef brisket is amazing!"
• "The environment in the building felt very American so that's good."
• "Fantastic restaurant loved the food, even when no tables could sit in the bar and have nibbles and cocktails."
• "The atmosphere was really warm and the gentleman who looked after us (Mark) has great attention to detail."
• "The atmosphere and food quality make this place the best thing to happen in Crewe&Nantwich for a long, long, long time!"
• "Atmosphere is really warm and the gentleman who looked after us (Mark) has great attention to detail and is just an all round nice guy."

Cons:

• "Glad we booked a table for Sunday evening, it was really busy. We were sat next to a red hot radiator with the sun blindingly shining in."
• "We were sat next to a red hot radiator with the sun blindingly shining in through the window."
• "The only thing that let it down was we had to wait over over 20 minutes for our dessert from when we finished our main meal."
• "I've been to a lot of Hickory's now and this one is particularly great! Loads of gluten free options and a fantastic atmosphere."
• "There was a party of 12 and she handled it well. Service was with a smile. She was talking and having a joke with us on some occasions which for me makes it better."
• "The service was a bit slow at first as the waiter in our quadrant was nowhere to be seen."
• "Not let down by your service and quality of food. After last visit we raved about you to our Father who is from Birmingham."
• "It was our first time here and would definitely go again. The food and service were excellent and the staff really knew there stuff."