Kingston Health Centre Reviews Summary

Appointment Accessibility

Pros:

• "You can always get an appointment if you have an urgent matter."
• "I can always get an appointment and staff do their best to accommodate my son who is Deaf."
• "Appointment times are easy and convenient to get."
• "The app allows you to book same day appointments if you get on it early enough and the reception staff always help with appointments if they can."
• "One of the best GP surgery’s around. All of the GP are just great. Ring on the day booking appointment."
• "Always easy to get an on-the-day appointment if needed."
• "Their appointment system is good and I have always been able to find a slot when I needed."

Cons:

• "A good practice with lots of professionals available BUT, having literally just called twice to speak to reception and waiting a few minutes to be the first in line, just had the other end hang up."
• "10 days ago I booked a phone consultation and receptionist didn’t asked for my name, but only said my appointment it’s booked and they didn’t called me back."
• "No show for a video appointment for my baby. No communication. Can't get in again for 3 weeks!"
• "Went for blood test, I’ve waited for an hour... Being asked to re-booked. But can’t be bothered. So gutted."
• "I waited a whole hour before finally going up and asking how much longer it would be, and she told me she completely forgot about me!"
• "Been here 2 times with progressing problem - no doctors here that actually can help you."
• "Everything you need to book online and the app is not working properly."

Staff and Service Quality

Pros:

• "I have always experienced kindness, concern and positivity."
• "Doctors and nurses always happy to help."
• "Truly amazing group of Doctors, Nurses and Receptionists all under one roof!!!"
• "A friendly and well organised practice with helpful and conscientious staff and doctors."
• "The nurses and GPs are always really helpful and whilst pushed for time make you feel heard and understood."
• "Everyone is very caring and I had the best experience with this GP."
• "The Doctors, nurses, and receptionists are the most amazing team, so helpful and caring."

Cons:

• "In November 2023, I was seen by a trainee doctor at the practice who gave me some pills for dizziness and imbalance which did not help at all."
• "Awful service and 0 proficiency in medicine."
• "First time I went to my GP and going home not fully- satisfied. I felt I was not listened to which is very important knowing as I also work in healthcare."
• "Today every single question and asking to the lady the answer is 'I Don’t not' very disappointed."
• "All it takes is for one condescending receptionist when you are trying to make an appointment over the phone and it ruins it for me."
• "Very bad, ignored formal complaint, stopped me from getting my much needed medication for a long term disability causing pain and suffering."
• "I never write negative reviews, but really feel this is necessary. After only being with this GP Practice for a year, I have had multiple negative experiences."

Facility and Technology

Pros:

• "The option of having an app to access your test results/consultations/referrals has been making life so much easier."
• "It is definitely the best in Kingston."
• "The online patient records system is excellent allowing you to view any test results going back years."
• "Lovely bright, clean surroundings as well."
• "Fully automated check for confidentiality. Additional self service weighing and blood pressure machine."
• "The facility is easy to find and it was very clean."
• "The practice itself is clean, bright and modern."