Oak Tree Medical Centre Reviews Summary

Staff Attitude

Pros:

• "She is very helpful, kind and caring - always going above and beyond in her duty of care."
• "Amazing reception, GP's, nursing and support staff."
• "Dr Sundrem is the best GP and doctor. He is an example to be followed by the rest of the NHS doctors."
• "I had my cervical test with Sareeta Rambaran who was courteous, professional and made me very comfortable throughout the appointment."
• "Even the support team of receptionists and nurses especially Dorothy are polite and courteous."
• "The Doctors and nurses are very good they are doing their jobs very well."
• "With Dr Henry Akpabio I have found an extremely caring; helpful; willing to listen thorough professional."

Cons:

• "Worst service ever. I am number one in the queue but been hold for the last 40mins."
• "The worst doctors surgery in the world should be closed down."
• "The reception staff are rude and unhelpful, I’ve experienced a data breach from the sheer incompetence of 1 individual at reception."
• "However, the administration at this surgery is very poor and the receptionists are not helpful."
• "Staff are extremely rude, no empathy, unhelpful and with COVID the service is worse then ever."
• "They were really rude to me and they belittled me."
• "No duty of care is provided for any patients."

Appointment Availability

Pros:

• "I used to love this surgery I would always get an appointment when I needed and calls were always picked up in a timely manner."
• "I have been with Oak Tree Practice for many years and I can't fault the excellent care that my sons and I have received over the years."
• "I have never been unable to get an appointment - so far as you follow their guidelines."
• "I have always received a professional service from the GPs that I see."

Cons:

• "No appointment available for 3 weeks even if ur dying."
• "Been 2 weeks and can't make an appointment for my elderly father."
• "It's impossible to get through reception, I'm trying to get an appointment second month already, but unsuccessfully."
• "You can never get an appointment when you need one."
• "I don’t know why they have opened the surgery if they don’t want to give appointments, very very disappointed."
• "You call for appointment and after 30 mins of hold only to be told they are fully booked and offer an appointment after 3 weeks or go to A&E."
• "This surgery doesn't answer phone calls! They cut you off."

Reception Service

Pros:

• "I have previously had issues getting through on the phone but I have to give the e-Consult service 5 stars."
• "I spoke to a brilliant receptionist Shanaz who always goes out of her way to help me."
• "The receptionist are very rude, except one receptionist named Shanaz. Whenever she answers the phone my issues get solved quickly. She goes out of her way to help you every time."
• "Staff at reception is always happy to help specially Gloria."

Cons:

• "Very high queues went in at three different times during the day but no change only one receptionist whilst the other is taking calls."
• "The receptionists always look miserable."
• "The receptionist ignore you, they don't care how long your in a line don't even acknowledge you!"
• "The receptionists here are the rudest I’ve ever come across."
• "the worst experience, the employees are always rude, if you want to make an appointment, you have to call for two days and wait in line for an hour before they pick up the phone and hang up."
• "Receptionists are the rudest ladies I've seen in my life."
• "Very rude! The ladies from reception are very unprofessional and they don't respect the clients!"