The Groves Medical Centre Reviews Summary

Reception Staff

Pros:

• "Really helpful reception team, got an appointment really quickly and the nurse was lovey."
• "The reception staff now are excellent, especially Carly Forde, and Noami who are always friendly, compassionate and helpful."
• "Met and spoke to the loveliest receptionist who was very apologetic that my appt was cancelled due to the doctor being unwell."
• "The lady at reception was very polite, good humoured, helpful and caring."
• "Very grateful to the hard-working and friendly team of receptionists, nurses and doctors."

Cons:

• "Shockingly rude and disrespectful treatment from the receptionist Jacqui."
• "Every time you go, you see a different doctor, the reception staff are beyond rude and are so unhelpful."
• "The staff are rude to the point where its almost funny."
• "Reception staff are so rude and disorganised."
• "Some of the receptionists especially couple of women are rude and pretend that they dont understand english."
• "Exteremely helpless and rude receptionist."
• "Receptionists absolutely useless and make extra special efforts to palm you off as best they can."

Appointment System

Pros:

• "It is possible to get appointments for a week+ if it is not urgent and you are willing to redial and wait a lot."
• "I too used to be frustrated by the booking system but now it is online it’s so much easier."
• "calling first thing/go online first thing in the morning to book a same day telephone appointment is very straightforward"
• "I’ve unfortunately had to use the surgery quite a bit in the past few months and always managed to get an appointment on the day and in advance where needed."

Cons:

• "Trying to get an appointment is near on impossible."
• "Making an appointment is an absolute lottery!"
• "Phoning for appointments on the day is a trial - 20+ minutes waiting, then to be told all apts are gone."
• "It's impossible to get an appointment. Always been a bit difficult, but a nightmare at the moment."
• "You have to wait on hold for 30 minutes at a time to then be told all appointments have gone for the day."
• "It's very unlikely that you'll be able to get an appointment but if, by some miracle, you're given one it will be 3-4 weeks hence."
• "Impossible to get an appointment with a doctor."

Medical Staff and Care

Pros:

• "Another one I had was really excellent so it's pot luck."
• "I have had a good experience with the GPs when I have seen them."
• "Each doctor I have spoken to has been kind and considerate."
• "The GPs here are very good."
• "With special thanks to Dr Thomasz Kopec who has cared for our family for many many years. We always find him very professional with very nice manner."
• "I have always had a good service here with referrals appropriately and quickly made when necessary."
• "The countless times Dr Fensom, Dr Vish, Dr Kopec, Dr Grippaudo, Dr Jarman, Dr Greenberg & others have come to my rescue."