Studholme Medical Centre Reviews Summary

Appointment Booking and Availability

Pros:

• "I joined Studholme Medical Centre in 2020 and have had an amazing experience dealing with them so far."
• "I have recently registered at this surgery a few weeks back... I contacted the surgery today to discuss an issue with an appointment via the Livi App."
• "I transferred to Studholme Medical Centre from another surgery in Ashford... I get referred straight away when I needed a referral to specialists or the hospital."

Cons:

• "It is extremely frustrating when you can never ever get through on the phone."
• "I called at 1253 to book a blood test appointment... I had been waiting 48 minutes when I was cut off."
• "I have been trying to get through for 3 days. I get in a queue, sit there for up to 45 minutes then it cuts me off!"
• "My partner has been in pain for over 1 month!... Called back two days later (today) and been told... there are no apointments for another 2 weeks."
• "Sorry but I called at 8.00am this morning for a telephone appt for my daughter, I was told someone would call me this afternoon, now 4.30pm heard nothing."
• "Absolutely awful experience lately... The receptionist hung up on me and when I called back was incredibly rude and hung up on me again."
• "Receptionist were the WORST THEY HAVE EVER BEEN. Fobbed off 14 year old child with scary protruding chest lumps!"
• "I’m so angry over the service I have received here!!! They only want to work via the website that doesn’t work!!!!!"

Staff Attitude and Professionalism

Pros:

• "I have nothing but good things to say about Studholme!"
• "The care I have received from my doctor has been absolutely superb."
• "I spoke to a lovely receptionist... I’ve honestly never spoken or heard of a receptionist that was so warm, welcome and kindly spoken."

Cons:

• "Just got shouted at by the receptionist 'You are not a patient here!!!!!' just because she was putting the wrong date of birth."
• "Can’t get through to their phones or use their online form. Absolutely atrocious service."
• "Rude receptionists who make you feel like you’re wasting their time wanting to actually see a Dr."
• "Trying to get an appointment is impossible... No out of hours service."
• "I have been registered with this practice for 39yrs... Trying to get an appointment is next to impossible."
• "Reception staff is very rude. Prescriptions during my wife’s pregnancy were messed up."
• "Absolutely shameful customer service. When I’ve inquired politely about a important prescription... I’ve been told ‘we’ll get to it when we get to it’."
• "Terrible all round. Doctors are great if you ever manage to see one. Virtually impossible to schedule an appointment."

Online Services and Website Functionality

Pros:

• "The online booking service is very straight forward and easy to use as well is the online prescription request service."
• "However at Studholme, I have consulted with the same doctor every time I book in for an appointment (unless it's urgent and my usual Doctor is not available)."

Cons:

• "There is no way to even send an enquiry online!"
• "Asked her to fill in a request which you can't do as it's not an option on the website anymore!!!!"
• "I then filled out an online form and I have not heard anything, (I’ve filled out 4 of these forms)"
• "I’m so angry over the service I have received here!!! They only want to work via the website that doesn’t work!!!!!"
• "I needed an appointment, was told to fill an online form which I filled in at 0800 on a Monday morning to book an appointment which I wanted that day."
• "Doesn't even allow you to fill in an online health request form in the evenings or weekends."
• "Scheduling an appointment via phone is impossible and online service is rubbish."
• "The new system for appointments is a complete waste of time half the time the website doesn't work and what's the point of asking you if you need to be seen today."