Address: 14-16, Heritage Close, St Albans AL3 4EB, United Kingdom
Phone: +441727648500
Rating: 4.5
based on 179 reviews.
Service
Pros:
"The staff were very efficient and friendly too."
"Coupled with delightful and attentive service, an experience I hope to repeat."
"Venue much nicer inside than out, service excellent and really good food."
"Our server, Sheldon was amazing, efficient, polite and helpful."
"The courses were served promptly and courteously by an attentive waiter."
"I was surprised by brilliant service and lovely, attentive waiters."
"Very friendly and professional team had us seated and served in no time at all."
Cons:
"I went here last week for what was supposed to be a celebratory dinner but regretted it; the male waiter who served us. He came across as rude and it's like he didn't want to be there that night."
"Waiting staff and Manager were gormless, no customer service, unfriendly."
"The service was slow and they didn’t cleared up the plates when they should have."
"Our wine arrived quick enough, but then our server disappeared and after about half an hour we had to flag down another server to take our order."
"Service by our waitress was poor... Other staff were very helpful, she let them down unfortunately."
"Service was okay, we had to ask for things several times and upselling was very obvious and slightly annoying."
"The service was really slow, we’ve waited more than an hour after our entrees to get our mains."
Food Quality
Pros:
"Great flavours and passionate about sustainability."
"The lamb and the schnitzel were perfect."
"The food was beautiful with a wide range of gluten free options."
"Great tasting, well seasoned food, with plenty of menu options for vegetarian and gluten free diners."
"The food was amazing!"
"Our party mainly had fish main courses which were all cooked to perfection."
"Absolutely delicious food and all sustainably sourced as well, so you can eat well with a clear environmental conscience!"
Cons:
"Booked for a 60th birthday, walked through a well lit seating area to be sat in a hallway .dirty menus, tatty decor, chip's we're not cooked properly, very disappointing."
"The cod main special was very bland though the two starters and fish and chips main were nice."
"The food would have been ok if my fish was not far too salty."
"Food awful - COLD, tiny portions, poor cut rib eye steak, pasta that tasted of nothing."
"Cod cheeks were a let down but everything else was decent."
"But this time the fish and chips let the chef down, pale insipid and soft chips, and raw batter inside the fish was not entirely pleasant."
"The cauliflower can at best be described as charcoaled, at worst a bit burnt."
Ambience
Pros:
"Really nice ambience."
"The design of the building is very modern and is very beautiful."
"I found the venue to be very aesthetically pleasing. It had a very modern yet warm surroundings and atmosphere."
"The atmosphere is light and airy too."
"The atmosphere is relaxed in what is a beautiful dinning area both upstairs and on the ground floor."
"Loved the atmosphere even in the rainy and cloudy day we have felt warm and welcomed and had a cosy dining experience."
"Simply beautiful food in lively surroundings."
Cons:
"Okay food, we got stuck on a cramp table in front of the entrance, not impressed with the table size or location."
"There was also draft at the table."
"From the short time I was in there, the atmosphere seemed very uncomfortable after nobody was smiling, nor relaxing."
"Unfortunately very loud atmosphere and closely packed tables."
"Social distancing meant tables moved so suspended lights were in dangerous positions so staff and clients repeatedly hurt themselves."
"Door kept opening sending a draft over our table, customer lingering behind us while we ate."
"No atmosphere."
Value
Pros:
"Amazing value for money with he daily set menu."
"Great value for money!"
"Incredible value for money at £21 for three perfect courses."
"Service was great and overall the value for money at £11.50 for two courses is excellent."
"It's not a cheap place but the food is good value for the quality."
"Three course set lunch for £17.50 is great value."
"Lussmanns is great value for money, fantastic service, tasty food, clean, modern immaculate decor."
Cons:
"Expensive with a huge service charge."
"My God is this plaice overpriced (pun intended)."
"We were fobbed off with buying a small container of wine and told it was cheaper than buying two glasses but in fact it was £8 more."
"Their motto is that you can be priced reasonably and still be sustainable, well, prices where more on the high end then the other way around."
"The sides were a bit highly priced for what you received."
"Dinner for 4 set us back £180, including the mandatory 'optional' service charge."
"The steaks were cold and the portions were small."