Green Motion Car & Van Rental - Newcastle Reviews Summary

Customer Service

Pros:

• "We were picked up at the airport by the lovely Gareth who took us to the depot to collect our car, there we met Lee and Hugo, the 3 guys were so helpful and efficient."
• "Thank you Hugo for going above and beyond to help me."
• "The guys at Green Motion are pleasant and super helpful."
• "Fantastic. Very friendly, caring and supportive guys who were more than happy to offer their service."
• "Staff were friendly in Newcastle, U.K."
• "Good customer service and very nice people working there."
• "Very good car, staff helpful at service desk but next time I will book direct with Green Motion not through 3rd Party."
• "The team at Green Motion could not have been more helpful. I left my phone holder in the car and the team dropped it back for me."

Cons:

• "Terrible customer service!"
• "Horrendous, AVOID at all costs."
• "Staff were very unprofessional and unhelpful."
• "Having used Green Motion many times before I thought nothing about using them again when recently visiting Newcastle during a short trip home. What a mistake!"
• "Staff there was very helpful and courteous. They helped us to get a comprehensive insurance plan which put our mind at rest before the journey."
• "Avoid! The worst company I have ever encountered."
• "Terrible scam company charging for bogus damage."
• "They are located far away from the airport. 10 minutes drive to get there!!"

Car Quality and Condition

Pros:

• "Really Happy with my experience at Green Motion Newcastle. The car was perfect for our 2 day trip and in immaculate condition when we collected it."
• "The car was brand new Kia, still with the new car smell, and the few marks were noted on the rental agreement."
• "Great Kia XCeed for a family holiday, good price for 7 days with 700 miles. Car was in great condition, very easy to drive and frugal on the fuel."
• "Lovely car in immaculate condition for a good price."
• "Nice car with all the features wanted. Very new and clean."
• "The car I hired was clean and very high spec’ for the price I payed."
• "Car was valeted like new and spanking clean from the outside."
• "Absolutely five-star car rental company. I have rented two cars from this company，a Range Rover and a BMW. Those were brilliant cars which brought me an excellent driving experience."

Cons:

• "There was also another couple there at the same time as us, who said to us they had received a bashed up car."
• "Then when we got to the car rental place they tried to give us a car that was smaller than the one we booked."
• "Scammy company with predatory practices.."
• "Car jet and green motion is the most thieve companies in uk."
• "Avoid! The worst company I have ever encountered. I have hired from many reputable car companies such at Hertz and Avis and have always had fantastic experiences."
• "This branch is a complete fraud. DO NOT RENT FROM HERE!"
• "The guys at Green Motion are pleasant and super helpful. The wouldn’t hesitate to recommend their services."
• "They are scammers. They never examined the car for scratches when picking up the car, just handed over the paperwork."