The Crown & Anchor Reviews Summary

Service

Pros:

• "A special thank you to Ari and Kurtis for the great service and sympathy."
• "Staff were excellent and the food was very good."
• "Julie was a legend and the whole team seemed to really enjoy their evening as much as we did."
• "Huge shout out to Rick. Not often you come across service he has provided. Very friendly, helpful and funny which made our visit even better."
• "The staff are super enthusiastic and helpful."
• "The loveliest server Richard made sure we were taken care of and had a bubbly personality which made it even greater."
• "We have received SO MANY positive comments over the following days, particularly relating to the brilliant service."

Cons:

• "The absolutely worst bar staff ever. Not all of them just one particularly bad seed."
• "However the service was extremely slow, we waited 35 min between entrance and main."
• "Cocky know it all bar tender who juggles bottles around even when you order just a Diet Coke."
• "Where Not to Go if you're Black... we were immediately made to feel unwelcome, staff whispering and walking away on our approach."
• "Being moved from table to table as there was live music & in my eyes no event management."
• "The guy serving us was polite and efficient but even when we gave our feedback it felt like it was on deaf ears."
• "The staff have real attitude problems, not one helpful member of staff, unfriendly vibe."

Food Quality

Pros:

• "I had the free range British pork sausages on mash with gravy - it was absolutely delicious and the Guinness was fresh."
• "The Sunday roast is really nice, specially the beef one."
• "All the small plates are delicious, I especially love the Korean fried chicken bites and the pardon peppers 😋."
• "The food was great, we really enjoyed it and portion size was ok."
• "The food was tasty, the staff friendly, the beer choice tempting and the atmosphere welcoming."
• "Proper restaurant food, good produce and well executed."
• "Good posh burger at an average price with nice chips."

Cons:

• "I ordered the steak and chips, it came out Luke warm (if that) and wasn't warm enough to melt the garlic butter on the top."
• "Both meats were very good but unfortunately the roast potatoes and yorkshire puddings were chewy and soggy where they had been left standing for sometime."
• "Two slices of ‘45 day aged sirloin’ that were have beef and half fat, one slice cooked well done and the other medium-rare (pink)."
• "The parsnip soup was really bland and the bread with it was slightly stale."
• "The seafood linguine here...taste awful, there was only my prawns in it, the source was a very greasy orange colour."
• "Some of the food was, frankly, inedible."
• "The 'mushy peas' were like rock and terrible and I was told there were many complaints about these but nothing was ever done."

Ambiance

Pros:

• "Love the decor and it is cozy with a nice ambient."
• "The atmosphere was amazing and the cocktails were outstanding."
• "Favourite pub in Chiswick! Such lovely staff, very pretty decor and cosy feeling."
• "Interiors have been refurbished to a high standard."
• "The evening I was in was a relaxed/buzzy atmosphere on a lovely Spring evening."
• "Environment was chilled and cosy."
• "The food is tasty, the drinks are great and the atmosphere is really chill and cosy."

Cons:

• "Avoid this place if you like good beers."
• "Nice spot for trying to impress guests, but lacking charm & atmosphere as it borders on being ponsey, staff seem on edge & give off an odd vibe."
• "Save your money, go elsewhere."
• "Used to be a great pub, but since a change in management the place is pretty awful now."
• "Awful beer that was clearly off."
• "Cramped environment with everyone shouting at each other to be heard."
• "Sitting out by the windows and the road kills the vibe."

Management

Pros:

• "The new manager Beth is a breath of fresh air it makes such a change to have a lovely young woman as a pub landlord."
• "The management here are obviously doing the right thing to make this a warm, friendly and lively venue."
• "Great, Cosy, Welcoming Gastro Pub. Perfect for a lazy winter afternoon."
• "Extra points for the staff who were just brilliant!"
• "Staff where super efficient and nice."
• "All the staff are wonderful, polite and super helpful."
• "Thank you to Matthew, Michael, Peter and Sophia for their helpful, friendly service, we really appreciated it."

Cons:

• "The people who work here don't care about the customer."
• "Toilets filthy, pints are flat and pub is dead."
• "I will not be going again & I would never pass on this venue to anyone who wishes to have fun."
• "They charge 10% service charge, but… I do not get why, it is a pub, there is no service or such a thing, you order at the bar etc… so that feels a bit of a scam."
• "Very lazy, unfriendly staff…..have been standing at the bar and the bloke sitting behind the bar watching television on his computer, would prefer to stay there rather than help his colleague serve people."
• "Tables outside are full of glasses, very rarely clean up."
• "Really dirty, dusty tables, place hasn't been cleaned in ages that was obvious."

Value

Pros:

• "Will return when passing again."
• "We will definitely be back."
• "Recommended."
• "Will certainly be booking again."
• "The drink range is great, i have sausage and mash which was great."
• "The service was fast, the food was delicious and the beers were cold."
• "The evening was value for money. We will go back."

Cons:

• "The pricing is ridiculous too."
• "It was at the upper end of prices for the area at £20, but thought it might be worth it...Sadly not!"
• "He poured us a double G and T when we asked for a single...then charged us for the double anyway when clearing the tab."
• "The pub lost custom today… and for the future."
• "Visited on Monday. °°°rarely putting bad comments but this one seriously deserved it!"
• "Haven't been in such an extremely poor establishment for months, probably years. From bar staff to a manager/supervisor."
• "We waited 25 minutes for drinks, the food was so so disappointing."