Sainsbury's Reviews Summary

Customer Service

Pros:

• "The shop is generally well stocked and the staff are helpful and friendly."
• "Very friendly staff, always ready to help you locate an item or provide any sort of information."
• "We have got really friendly with several of the staff."
• "Some of the staff are friendly."
• "All the staff are lovely and friendly."
• "This young lady was very kind and friendly and only too willing to help me."
• "Staff are very helpful but are few on the ground."

Cons:

• "Very rude man at self checkout today."
• "Security guard regularly follows me around the store."
• "I dont know who the security is here but they really need to learn so manners."
• "Was followed around by security guard then was the only one asked if I wanted a basket."
• "The staff on self service checkouts are taking ages to respond to the issues as they're busy chatting."
• "The staff here do a very bad job of looking after out of date products."
• "The overall impression is the staff don't want to be there."

Store Layout & Cleanliness

Pros:

• "Big supermarket with a wide selection of groceries and home equipment, reasonable prices."
• "It's always clean."
• "Shelves well stocked and store clean and tidy."
• "Spotlessly clean and well laid out."
• "Quite a pleasant supermarket to shop in."
• "This is a good supermarket they have very fresh fruit and veg which I like."
• "Good variety. Fresh, bakery, non food, and of course pharmacy."

Cons:

• "Dirty and gives the appearance of uncared for. Poor stock levels and even poorer staffing at the checkouts."
• "The shelves seem to be half empty most of the time."
• "After 8, it's just a depressing show of empty shelves."
• "Shelves are often empty, stock is incredibly low."
• "Too many empty shelves around the store."
• "It's been months since the end of lockdown and they still can't put the basics on the shelves such as eggs flour, rice etc."
• "One aisle had 5 cages on it and one worker with no room for customers to pass."

Product Availability & Pricing

Pros:

• "You can find everything you are looking for, usually finds deals."
• "Always find what I want here and contrary to popular belief its usually cheaper than their rivals."
• "Is a big store well set out in was looking for drink for Christmas and got two bargains."
• "Love the place, fresh breads and fish mainly attract me to this place."
• "Has a wide range of nearly every essential there is (branded and Sainsbury's own)."
• "Quite a big Sainsbury’s with everything you’d need."
• "It's one of the best supermarket in Norwich. You can find a good variety of goods and good prices."

Cons:

• "Smallish Sainsbury supermarket. Not all Sainsbury online groceries are available."
• "Stocks were low, couldn't get a lot of the stuff we needed."
• "NO frozen vegetarian or vegan food. Freezer completely empty today."
• "Choice seemed limited."
• "Their 'Finest' Leaf Tea is disappointing and rather expensive."
• "Every time I bought fresh fruit from here I was disappointed, never ripe or tasty, watermelons are just a waste of money."
• "The eggs are ridiculously expensive and of a poor quality."

Facilities & Services

Pros:

• "This store has made every effort to put in place health and safety measures during this covid-19 crisis."
• "Free parking, very good choices of snacks and hot foods."
• "Upstairs cafe has rebranded as Starbucks and in store Argos is excellent."
• "Large supermarket in the centre of Norwich, which has ample parking and allows you 2.5 hours parking if you spent £10 in store."
• "Good store in the city with toilets and cafe."
• "This is a great place to shop, you can go to the cafe, have a dinner then do the shopping, or vise versa."
• "There is dispensing chemist in the shop and a very reasonably priced cafe."

Cons:

• "They never have enough checkouts open, I've never seen them all open and the self service checkouts are not big enough for a trolley."
• "It was before 8pm and there were 0 tills open."
• "Cafe very very basic but clean. All Toilets in this supermarket are always out of order! Sort it out Sainsburys."
• "Car parking fines are easily incurred!!!"
• "Parking sainsburys Norwich should be disabled friends not charge."
• "Never enough check out staff, always too many cages blocking the aisle with no staff working on them."
• "Do not park here. Often the barriers are not working and you do not get a card."

Overall Shopping Experience

Pros:

• "This is the first supermarket we've been into since the pandemic started over a year ago. We were very impressed with the safety precautions they have taken."
• "Situated on the edge of the city centre and with 2.5 hours of free parking, you've got time to do your shopping and a quick visit to the city if you need."
• "This is a good place to stop for lunch between business meetings in Norwich."
• "Also they are very friendly service in there too."
• "Great parking."
• "Good supermarket. Good prices."
• "This sainsbury's has great parking and good disabled access too."

Cons:

• "Very disappointed with cafe food, first meal was burnt so sent it back."
• "Pretty depressing experience."
• "The cake was dry with iced filling starting and inch in from the outside edge."
• "Mine and my friend’s recent experience has left a stale note in our usual love for Sainsburys."
• "Bit like a former Soviet supermarket."
• "Bizarre Sainsbury's store. Lack of stock, just reduced items left in disarray."
• "Very disappointed to see the increasing number of products with palm oil in them."