Bentleys Steakhouse Reviews Summary

Food Quality

Pros:

• "The apple and blackberry crumble is delicious too, it's got a crunch to it... with custard of course😋"
• "Food is great, both kids and adults were not disappointed and left very full."
• "The food and cocktails were so good and reasonably priced!!"
• "We love the place. Never had a bad meal. Always great meat and excellent service."
• "Best meal out for a long time. Steak melted in your mouth. Pudding good and even house wine was good."
• "Food was fabulous best steak I have eaten in a long time."
• "The food here was really good."

Cons:

• "The chilli cheese fries were not great as the chilli was so lacking in flavour."
• "I’ve never had such a dry flavourless dense meat patty."
• "The BBQ wings were overcooked and so not tender."
• "to say I was disappointed is an understatement... it was edible, but I've had more tender and tastier steaks from the cheap steaks in Beefeater!"
• "Food was not that great came on a board hygiene not that great in my opinion."
• "The food was spot on apart from the bbq ribs."
• "Absolutely terrible, meals were dry and not hot all of us left some of our meal."

Service

Pros:

• "The staff were lovely and the cocktails were fantastic!"
• "Service was on point too."
• "The waitress was fantastic and quick to accommodate all our needs."
• "Very friendly and attentive staff who were genuinely happy to serve us and chat to us."
• "Staff pleasant, polite and attentive."
• "Staff were superb from the moment we walked in the door."
• "The staff were really friendly offering me advice on the menu choices, it has a calm feeling inside...service was very good."

Cons:

• "We had a table of 5 and all of us had under cooked chips I told the waitress and her reply was nothing."
• "There did seem to be a problem with a leak from the flat above over our table but I'm sure this is being resolved."
• "Made to feel really uncomfortable in complaining didn't feel satisfied with the manager trying to make my dislike into a like."
• "The steak was not cooked well and although I asked for it to be cooked again (very politely) it still was too raw."
• "Awful. Went in for a cup of tea with my elderly parents at 3ish. Restaurant was empty. The rude girl asked if we had booked in a very aggressive manner."
• "We were made to feel unwelcome from the very beginning by the waitress who asked after 20 mins 'are you going to order as the next table is coming in shortly'."
• "When I told the server she agreed and said she would tell the chef, was left with a part cleared table."

Value

Pros:

• "£20 for the burger, side of ribs and Cola."
• "They do different specials Monday-Thursday. Monday they do 99p meals for children."
• "Fairly reasonable price."
• "Priced very reasonably for quality this place clearly knows what a steak lover needs."
• "3 course meal and drinks for about £40."
• "£55 for a three course meal for two with a bottle of house wine."
• "Decent value for money :)"

Cons:

• "It was more pricey. No draft beers or ciders on tap either."
• "£2.70 for a can of pop was a little steep though considering it’s just a can of pop."
• "Probably a little bit pricey for us, though I would recommend this place to others and we will be going back."
• "Would go again but only for special occasions due to price."
• "However, the menu on the website is a lot cheaper. It states about £8 for a burger, but in restaurant, it actually is £12-£15."
• "For the price I expect a lot more."
• "A bit slow and a bit pricey!"

Ambiance

Pros:

• "Good food, friendly helpfully staff, good atmosphere."
• "Good atmosphere with excellent food."
• "Great Americana set on the walls, nice use of booths, great drinks selection, & blooming lush steaks."
• "Great service, nice ambient atmosphere first time we've been out since before lock down, very well done and looked after by the staff."
• "The restaurant itself is warm, welcoming, Covid compliant, with lovely attentive young staff."
• "The restaurant has a nice friendly vibe and the design of the interior is cool."
• "The atmosphere is good with music playing and art on the wall."

Cons:

• "Parking on Western road can be tricky at most times, even on a Sunday evening."
• "The music was quite loud, so everyone in there was talking loudly, so not the best atmosphere for a family gathering as I couldn't hear half of what was being said."
• "The 'triple cooked' chips were really disappointing, very pale and not at all crispy."
• "The toilets are an accident waiting to happen whoever designed them obviously hasn't got children it's way too dark and you can't see what you're doing."
• "The sauce was too sweet, like poured onto the ribs and not glazed."
• "Hot evening and of course covid does not allow air con."
• "My 3 star review is for the intolerable heat. The place was unbearable, no air conditioning."