The New Queen Inn Reviews Summary

Service

Pros:

• "Service is always great at the New Queen."
• "Was impressed with the speed of service and the quality of food."
• "Very welcoming staff and helpful."
• "Staff were so helpful, kind and accommodating."
• "The staff were so friendly, the service was excellent."
• "Staff were that perfect balance of helpful and attentive without being smothering."
• "Service was attentive and staff very friendly."

Cons:

• "Awful service - took 1 hour and 10 minutes to get food."
• "Booked a table, arrived on time, told the kitchen was too busy to take orders, told the same story for 1.5 hours, never had such poor service anywhere in the world."
• "Our server 'Simon' was not at all helpful."
• "What could have been a very good dinner in a very comfortable pub was spoilt by exceptionally lazy service."
• "No manager came to see us to apologise."
• "Service lacking and very slow."
• "Awful service today."

Food Quality

Pros:

• "The food, the service and the atmosphere are all so very good."
• "Absolutely wonderful. Feeling spoilt! The food was delicious."
• "Food excellant as were the staff and premises."
• "Had the tandoori chicken burger and it was unfaultable."
• "The food here was great and they had a couple of good vegetarian options which is nice."
• "Food beautifully cooked and portions massive."
• "Food very good and well cooked and presented, but didn't feel we had value for money."

Cons:

• "Total let down. Food was terrible."
• "Sadly, we were extremely disappointed with the quality of food for the cost."
• "Apart from being well over priced, the liver was tough, and one piece couldn't be cut with a knife."
• "Unfortunately, on this occasion, my roast beef was tough, roast potatoes were mushy and Yorkshire pudding was very crumbly, dust like."
• "Food okay but wasn't wowed by it and our drinks came with free ants."
• "The only thing that let it down was the main course. We have the lemon pesto chicken pasta and the sauce was like watery soup."
• "Food very disappointing. Duck disgraceful, the chef should be ashamed to send that kind of food out."

Ambiance & Decor

Pros:

• "Went in today with a group of mum's and children after school and was very impressed with the decor."
• "The atmosphere was relaxing."
• "Gorgeous outlook outside over the river with kids playground as well."
• "Lots of space between tables so you did not feel, cramped or in the way of anyone."
• "I was fascinated by the decor. It is neat. Clean. Tidy."
• "The New Queen is set in a beautiful location overlooking marshland and the River Avon."
• "Beautiful beer garden right on the river, particularly scenic on a sunny Sunday!"

Cons:

• "We had reserved a table for my birthday lunch...it was filthy and sticky and hadn't been cleaned even though it had been reserved."
• "Not a very inspiring building on the outside."
• "The most annoying thing though was the amount of flies buzzing around while trying to eat your lunch."
• "Didn't realise when we decided to eat here that the pub is on the Bournemouth Airport flight path."
• "Just had Sunday Lunch spoilt by second rate pub singer, not good to pay 10% service charge before eating, dry burger and small portions of chips."
• "Arrived to a half empty pub at 8pm looking forward to a meal, was told no tables as quiz night starting."
• "Staff standing round talking when tables need clearing, all in all pretty poor!!!"