The Pump Room Restaurant Reviews Summary

Service

Pros:

• "Yes, our waiter was very attentive and accommodating."
• "Diners can expect exceptional service, an extensive wine list, and mouthwatering seasonal dishes."
• "The staff beyond excellent."
• "The staff were attentive and so helpful."
• "Staff was very attentive and helpful."
• "Service was incredible."
• "The service provided by staff was superb. Friendly people, smiling very helpful and cooperative."

Cons:

• "Band was way too loud. We couldn’t even converse."
• "We received very poor and hasty explanations on the 'special' food items."
• "The waitress was pretty surly and direct (large woman with glasses)."
• "They lost us on the service."
• "We had a very bad waitress who made the experience not enjoyable."
• "Service was alright, we had much better service elsewhere in places that charged much lower fees."
• "The staff were not very attentive refills of our tea was not offered and extra hot water would have been appreciated."

Atmosphere

Pros:

• "Beautiful restaurant with a fabulous ambiance."
• "Really nice atmosphere just pricey."
• "The room looked fabulous, was warm and festive."
• "The lovely music, beautiful room and steaming baths just outside make for a really nice afternoon out."
• "The setting is beautiful."
• "The atmosphere was fabulous."
• "The ambiance alone was incredible."

Cons:

• "Avoid like the plague - it’s a rip off."
• "Yes, it was an experience but really not worth it and we won’t be going again."
• "Absolutely disappointing when you... are not allowed to have a look to the restaurant because there are no tables available."
• "It felt like I was sitting down for school lunch in a refectory."
• "It felt like a bit of a rip off."
• "We were just left alone for the majority of the time."
• "Just felt like we were being fleeced here for an experience that’s nothing out of the ordinary."

Food

Pros:

• "The food was really very good and nothing disappointed."
• "The best afternoon tea experience We had for a long time."
• "Food was exquisite."
• "The salmon starter, variety of sandwiches and cakes were delicious!"
• "The scones were lovely and the cakes were delicious and lighter than air."
• "Everything was delicious."
• "Delicious food."

Cons:

• "The bread on the outside of the sandwich was starting to go hard."
• "Serve gelatine to a vegetarian."
• "The Vegetarian starter was not good Courgette and Aubergine need far better preparation if they are going to be the centre piece of a dish."
• "Sandwiches and scones were average in texture and plain in flavour."
• "The food quality was average (at best)."
• "Food was bad. Very cheap food yet it was so costly."
• "The food themselves are not above the standard."