Rancho Pancho Reviews Summary

Staff

Pros:

• "The staff are amazing. Very friendly, attentive and polite."
• "Staff are genuine and attentive, and if they can accommodate a request, they will."
• "Staff were very friendly and helpful."
• "The staff were super friendly with great chat and nothing too much trouble for them."
• "The staff were incredibly friendly and the decor makes it a real good atmosphere."
• "Staff very attentive and friendly."
• "Staff are always friendly,attentive and happy."

Cons:

• "Racist, poor behaving staff with no smile."
• "Made a booking turned up for table and had our booking on their records but no free tables come back in 20 mins."
• "Racial tendency."
• "Order she never took order for till 5:55... 'actually we need the table back!'"
• "Rude Staff."
• "Worst customer service we ever received in a restaurant."
• "Neither of them seemed to care nor were they surprised."

Food

Pros:

• "The food is excellent and the service good too."
• "The food is delicious - freshly cooked and full of flavour."
• "Absolutely amazing food! Compliments to the chef."
• "The food was excellent. I had the salmon king prawn for my main meal, and it was delicious."
• "Food was lovely and arrived sizzling just as it should."
• "The fajitas are very tasty with the chicken, onions and peppers cooked perfectly."
• "Food was excellent and fairly priced."

Cons:

• "Had no meatballs in just slices of what looks like those smoked sausages you get in a chippy."
• "Have to say was disappointed with the meal, was pretty bland, the salad was out of a packet."
• "There was no vegan cheese or sour cream substitute."
• "Medium rare steak that is well done, king prawns that are like bouncy balls and let’s not mention the sad plate that was Fajitas."
• "Terrible food that seemed like it must have come right out of the freezer."
• "The enchiladas were bland, the chilli's were inert and they only tasted of chicken."
• "The food is bang average, expensive and about as Mexican as haggis."

Service

Pros:

• "Great atmosphere, great food and great service, especially our waitress Rachel who went above and beyond to make our night special."
• "Service was quick and the staff were all lovely and attentive."
• "Service was friendly, warm and pitched at the right level-attentive enough without feeling too intrusive or aloof."
• "The service by the lovely staff was fast, friendly and professional."
• "Service very friendly and quick."
• "Service was excellent and the food delicious."
• "Highly recommend this place the service was 1st class."

Cons:

• "When we arrived our booked table was still occupied."
• "They were cash only (card machine was down), menu items were out of stock, and they moved my reservation twice to a later time."
• "The only thing that stops me giving 5 stars was the standard of the men's toilets. Please improve maintenance."
• "However, even if I love Rancho Pancho I can't hide my disappointment for their online booking system which is extremely bad and needs a proper update."
• "We had to wait in the doorway for 15 minutes as there were no tables free."
• "We had worst dining experience of our life in this horrible Mexican restaurant."
• "We had booked a table in advance which was confirmed by the restaurants 2 hours prior to our arrival. When we got there we were told there was a mix up and that we wouldn't get a table."

Atmosphere

Pros:

• "Great atmosphere, great food and great service, especially our waitress Rachel who went above and beyond to make our night special."
• "The staff were incredibly friendly and the decor makes it a real good atmosphere."
• "Lovely Mexican vibe, great food in a small, cosy environment with very pleasant staff."
• "Fantastic place for a cosy Mexican dinner."
• "This is a great Mexican restaurant with fantastic food and friendly, attentive staff."
• "Absolutely stunning restaurant in Dundee."
• "A stunning looking restaurant."

Cons:

• "The layout of the restaurant is a little crowded, with a lot of foot traffic around the tables."
• "The layout of the restaurant is a little crowded, but that honestly did not stop us from having a very pleasant evening."
• "Very busy which made it a little cramped and noisy but made for a lively atmosphere."
• "The layout of the restaurant is a little crowded, with a lot of foot traffic around the tables."
• "If a little cramped in places."
• "As a table of 15 we’re not given enough table space and the folks on either end felt it was very cramped."
• "One star down for being so slow at paying his suppliers!"

Value

Pros:

• "Had a cracking lunch which I believe was a bargain at £11.99 for the 3 courses."
• "Nice portion size and very reasonably priced in comparison to Glasgow or Edinburgh."
• "Pricing is really reasonable."
• "Food was lush with large portions reasonably priced."
• "The food at Nacho Pancho Dundee is superb and tasty, and considerably affordable."
• "Was priced very reasonably (Around £11 for enchiladas at the time of posting)."
• "The food was fantastic as always, with generous portion sizes at very reasonable prices."

Cons:

• "Thought drinks were a bit expensive £9.99 for a 250ml glass of wine, cocktails reasonably priced but very small."
• "£11 for 4 small bottles of lemonades is a bit extortionate 500%+ mark up per bottle is a bit of a joke."
• "Food is overpriced."
• "No non alcoholic lager available, not everyone is able to drink (designated drivers) but would still like to have a non alcoholic drink other than overpriced soft drinks."
• "The only negative was the small portions of cheese and sour cream with the fajitas, which seemed mean."
• "The cocktails are expensive but good."
• "The food is also a little on the salty side."