The Landmark Hotel and Leisure Club Reviews Summary

Room Quality

Pros:

• "Nice big room, large comfy beds."
• "Spacious bedroom, separate shower and bath, couch and chair, and small fridge which was very handy."
• "The room was very large with lots of space, a writing desk and a sofa, and very tastefully decorated."
• "Room was fine and comfortable bed."
• "The suite was amazing with a fantastic view directly over the maze."
• "Rooms were clean and comfy but some investment required."
• "Rooms are nice, staff are generally excellent."
• "Room service is also available which is a plus."

Cons:

• "Rooms really needed a deep clean but was okay for us."
• "The room and to be frank the exterior of the hotel seemed poorly maintained."
• "Rooms are a bit tired."
• "Carpet marked and bumpy in places and furniture is all scratched."
• "Rooms were ok. Comfortable. A little tired maybe. Needed airing."
• "The rooms are old, both in style and maintenance."
• "Really not a pleasant place. Room had a funny smell and was generally very unclean."
• "The room itself was lovely and exactly what we expected. The health and safety measures were excellent too."

Breakfast Quality

Pros:

• "Breakfast was pretty good, toast machine poor and ran out of drinking glasses but the food was nice."
• "Breakfast was amazing with an excellent buffet (including haggis!) great coffee and lots of other yummy things."
• "First of all I'd like to say that I can't fault the staff for their service! Everyone was friendly, warm and welcoming! AND breakfast was lovely."
• "Breakfast was lovely but no table was set so i had to source salt/pepper and spoons by myself."
• "Breakfast is not great though."
• "As others said, the staff was great, they made it work as good as they could with what they have. Also, the beds where pretty comfy and the breakfast was good."
• "In general I would say it’s a reasonable hotel itself for the money. Staff were friendly. Lots of parking!"
• "A lovely hotel, we booked this last minute & we're well impressed. Good value for a hotel stay which included a lovely buffet, self service breakfast."

Cons:

• "Breakfast is bit of a disaster - buffet keep running out of food and total mess staff running around trying best to keep up."
• "Hands down the worst breakfast I have ever been served."
• "However the food I had was very average especially for the cost of my tea and a very limited menu choice (Chicken Burger for evening meal priced at £19 and the self service full English Breakfast was included in the room but quality was poor)"
• "An ok stay, but let down by Breakfast being really poorly organised."
• "No kitchen, so 'continental breakfast'. This is frankly a joke. Why no toaster for toast? Where was the bread rolls? Cheese and meats, nope none either."
• "Breakfast on day 1, kitchen doesn't know again - even though there was a note on our booking - ordered breakfast with ingredients that we know aren't poisonous and the plate still came out with forbidden items and the other plate didn't get poached eggs."
• "Breakfast the first day was excellent and delicious. Waiting staff were disorganised."
• "Breakfast on check out day was disorganised chaos. Waiting staff had no clue who had been served or not, seemed that there was no communication between them, one was wearing shorts and t-shirt."

Staff Service

Pros:

• "Housekeeping staff were brilliant too."
• "Room keeping staff very polite and efficient."
• "Staff very kindly and promptly provided replacements."
• "Staff were lovely though and very helpful when checking in and in bar area."
• "Staff were brilliant, friendly and went out of their way to make it a relaxing and enjoyable stay."
• "Staff are very helpful."
• "Staff were very friendly."
• "All staff are lovely, chatty and very professional."

Cons:

• "Nice hotel but needs investment and refurbishment. Staff overworked and trying their best."
• "There was a wedding so u could see the stress staff were under."
• "Struggled to decide what to eat and there were two different menus that had varying starters and costs."
• "We stayed at the Hotel for almost a week, the check in and out experience was great along with the daily cleaning of the room and the swimming pool was nice and warm."
• "Drinks took around 15 minutes to arrive from the bar and the standard of food was disappointing and over priced for the quality."
• "Checked in, staff were very friendly. There's signs all round hotel to pay for parking but residents get it free."
• "I would check this place out before going. Pretending to be 4 star luxury. It wasn't. Unhelpful staff and having to clear our own plates and glasses did not endear them to us."
• "Poor service was asked to leave bar with drinks as it was needed for evening meals."