Livermores The Estate Agents Reviews Summary

Professionalism

Pros:

• "The lettings manager Ray was exceptional in ensuring that my referencing was completed quickly and efficiently."
• "Both Natalie Bayford and Tracey Miles on the management side are always quick to respond and worked in our best interests at all times."
• "He was very professional, friendly, communicative, easy to reach and answered any and all our questions."
• "Your expertise and professionalism has without a doubt got us to completion with all our sanities just about intact."
• "They are very honest, reliable, efficient and always remain courteous and professional (even when under pressure)."
• "Ray Shukla helped us to find out the suitable tenants for our property recently. He was very supportive and prompt with his responses and showed high standards of professionalism throughout the letting process."
• "A special thank you to Ray Shukla from Livermores Dartford for the professionalism he displayed during our letting process."

Cons:

• "No checks were done on the house whilst they were living there, despite having paid Livermores to do house checks to make sure the house was in good condition."
• "No background check was clearly done on my tenant, as 8 months later after my tenant left, I am still receiving several letters for them."
• "Very unprofessional. 0 for customer service, in fact no service was given, rude on the phone."
• "Livermores told me that despite my tenant having signed a contract to say they had to hand the property back in the same condition it was left in, they said she had a right to not pay for her damage."
• "Really awful experience from start to finish. Awful management."
• "Estate agent doing the viewing came across as unprofessional and defensive when we asked questions."
• "Staff on the phone before were fine but when we attended the viewing, another viewer was allowed to barge his way in after we went in for our appointment."

Customer Service

Pros:

• "Was a real pleasure working with Livermores The Estate Agents on my recent home purchase."
• "Thank you to the team at Livermores for marketing and aiding the completion of my house sale in slightly turbulent times."
• "They were kind and at the same time professionals."
• "We would highly recommend Livermores to anyone looking for a letting agent."
• "We're pleased with our experience and highly recommend Livermores letting agency."
• "I would like to say a massive thank you to Tracey miles who in my experience is an absolute credit to livermores company."
• "I am grateful for Ray's dedication to customer satisfaction and would highly recommend Livermores Estate, especially for those seeking outstanding service in the real estate industry."

Cons:

• "Stay away from them."
• "I hope communication will improve after my opinion or we will be forced to fix it ourselves and send the company a bill."
• "Everything really good but lack of communication and help from them. Reported all problems when we moved in and year later still without half of radiators."
• "Only thing I would say it is bit confusing who is based where in terms of the location, can be bit difficult to know where calling back to."
• "So overall, after dealing with a ruined house, an awful tenant, and constant letters from bailiffs 8 months after the tenant left, it’s safe to say Livermores are without a doubt really bad estate agents, don’t waste your time."
• "Unfortunately we were unlucky with a tenant messing us around at the last minute upon move in which delayed the process."

Efficiency

Pros:

• "He helped us to do the repair work so promptly."
• "Livermores Dartford were extremely competent and timely in renting out our property and we were very happy with the service compared to previous lettings with an alternative estate agent."
• "Just recently, Ray marketed our property and then had an open day and found us a tenant that day!"
• "Very supportive and prompt with his responses he made the whole process fast and easy for us."
• "Ray Shukla was on top of everything and helped us turn it out around really quickly with minimal stress."
• "Well done Ray!! He secured me a tenant and they had moved in all within one week! Communication was excellent and I was updated at every stage!"
• "Ray worked outside of his normal work hours to keep me updated with the progress of my application until it was a success."

Cons:

• "Finally, We got a Budget friendly House in Dartford itself."