Hamptons Estate Agents Brighton and Hove Reviews Summary

Customer Service

Pros:

• "Paul was great to deal with and was extremely accommodating."
• "All of the staff were extremely helpful, informative and always highly responsive."
• "Communication was transparent, efficient and personal."
• "She listens and acts on the concerns of both Tenant and Landlord keeping everyone happy."
• "The administration was dealt with seamlessly, and any minor hitches that came up were resolved immediately."
• "We had the good fortune to be assisted by Paul Hawes in choosing our new flat."
• "Big thanks to Miss Anya Cumberworth, Senior Lettings Consultant from Hamptons, for her excellent service and great communication."

Cons:

• "These guys deserve a lot more one star reviews in the way they conduct business and outreach."
• "Even though they manage the flat they did not visit until 6 weeks after the leak was reported."
• "They tried selling me a property about which they knew nothing."
• "I moved out of my house a month ago and I've returned to 4 spammy letters all about them letting the property."
• "Also, after more than two weeks, the landlord still hasn't paid my deposit back, which is over £2000."
• "Their brochure claimed 'share of freehold' whilst it was actually leasehold with only 38 years remaining."
• "Very poor experience with this agent. They managed the property but did nothing about a leak that was reported to them and confirmed by them by email."

Professionalism

Pros:

• "Professionalism - outstanding."
• "Paul Hawes was as helpful and professional as any agent could be."
• "They were always highly efficient and their teamwork was professional and outstanding."
• "Right from the off a very high level of professionalism, knowledge and approach was demonstrated, which didn’t falter right through to completion."
• "Considerate, patient, accommodating, extremely knowledgeable, determined and exemplary are a few of the adjectives I’d choose to describe our Hamptons Letting Agent."
• "We were very pleased with the efficiency, professionalism & friendliness of Hamptons & Paul in particular."
• "The service received has always been professional, conscientious and attentive."

Cons:

• "Though Hamptons performed an excellent job during my moving in process, unfortunately they did not meet expectations when it came to renewing the rental contract."
• "However, I had the unfortunate experience of finding a property where the landlord-Hans Heller-was always on the premises, often making unannounced visits with very little notice."

Efficiency

Pros:

• "Communication was spot on and nothing was too much trouble."
• "I had a great experience with Hamptons, Anya went over and beyond the call of duty in helping find the perfect home for me."
• "Rented at short notice through Victoria Winterson at Hamptons. She listened to my demanding needs and showed me the perfect property first time."
• "The property rented quickly on both occasions and the whole process has been well organised."
• "The whole process was incredibly smooth and stress-free."
• "Very efficient and everything is on time."
• "The whole process being online has also been a joy and made things very easy."

Cons:

• "It is an old property in Hove with various issues related to the age of the property."