Kinleigh Folkard & Hayward Clapham Estate Agents Reviews Summary

Customer Service

Pros:

• "The team at KFH are incredible. Their customer service and communication is fantastic and they really made the whole process of letting a pleasant experience."
• "Communication was really clear from start to finish."
• "Michael kept me informed of all developments and the whole process felt smooth and easy."
• "He was always responsive and friendly, and I couldn’t recommend him more to anyone looking to buy a home in the area."
• "Aaron has got to be hands down the most efficient and knowledgeable."
• "The staff were knowledgable and curteous always returning calls and went out of there way to be helpful."
• "Aaron was helpful throughout the whole process, very responsive and very clear in his responses to my (hundreds) of questions."

Cons:

• "I have rang the office numerous times and just get told everyone is busy are not in the office and they will get back to me."
• "The responsibile agent for the sale changed in the middle of the process but no one informed us."
• "From the first buoyant meeting full of confidence, to only a few weeks later of being encouraged to accept an offer well below their own lowest estimate."
• "Many phone calls to the renters team at this branch trying to get our deposit back after moving. Absolutely useless with no one taking responsibility."
• "The initial experience was pretty poor from KFH, it was unclear who was really dealing with our sale, and we were often only given very short notice of viewings."
• "This complaint was also ignored by KFH."
• "The new agent was constantly overpromising to the buyers which led to frictions."

Professionalism

Pros:

• "KFH managed the marketing and sale through to completion of our house in a very professional and competent way."
• "Their confidence was validated with multiple offers within the first week on the market."
• "He was professional and knowledgeable throughout."
• "Jimmy Carr and his team were impressively efficient throughout the process of selling our house, utterly professional, proactive and efficient at every juncture."
• "Christian was always very responsive regardless of communication method, and even checked in with me on his day off to make sure the exchange crossed the line."
• "Christian doesn't work 9-5 but instead is responsive any time, day and night, week day or weekend."
• "Christian Gray...behaved in a professional and mature manner."

Cons:

• "The way he dealt with stakeholders was extremely poor and it led to disagreements with my solicitor and buyers."
• "One other main issue being the main bathroom toilet flush does not work, and this issue they knew about it and still let us move in…."
• "When we signed over for the contract verbally and through email the letting agent said he’ll remove the furniture we don’t need. When we moved in the furniture has not been removed…"
• "Moving into the flat, the flat wasn’t cleaned."
• "The flat I have moved into has issues after issues with leaks in the flat with no heating and KFH taking extremely long to reply leaving us with no heating for more than 3 days…"
• "Initial valuation was very hopeful and very quickly became apparent was not achievable."
• "I don’t think I would use their services again."

Recommendation

Pros:

• "Highly recommend."
• "Would definitely recommend using their services in the future."
• "Would definitely recommend KFH and specifically, you to any home buyer/seller."
• "I would definitely trust him to sell my place next time."
• "If anyone is looking to buy or sell in London, look no further...!"
• "We can whole-heartedly recommend them."
• "I would highly recommend using these guys any day."

Cons:

• "KFH and LWC both have a very easy get out here in the fact that there are no regulations that force them to pay compensation for terrible referrals."
• "Anyway, steer clear."