Lextons Reviews Summary

Agency Responsiveness

Pros:

• "They were always responsive and quick to solve any issues."
• "Her communication has been excellent."
• "Lisa, Amy and team were fantastic in assisting with our purchase. They were responsive and always available to clarify our concerns."
• "I couldn't be more impressed with the professionalism and quality shown in Claudia's marketing of my property."
• "Claudia’s communication and management of the sale and purchase were excellent."
• "A very professional and friendly service. Would always get back to me very promptly."
• "Amy at Lextons has been so helpful from start to finish on our property sale. She has been communicative throughout."
• "Throughout the process, she explained everything clearly as well as being extremely responsive and accessible."

Cons:

• "Everything took much longer than it should have and a whole month went by when nobody called back or replied to an email."
• "The most horrendous service I have ever received from a company. They do not provide mobile numbers other than for Directors."
• "Never answer the phone and do not return calls if you leave a message."
• "What chance do sellers get if applicants cannot book viewings."

Staff Professionalism

Pros:

• "Claudia has managed the process in a professional, helpful and friendly manner."
• "Handled with friendly professionalism."
• "Very professional, transparent and thoroughly straight and honest estate agent."
• "Claudia and the team for their professional, attentive and client focused service."
• "We were really pleased with the sale of our property through Lextons. Claudia offered honest and useful advice throughout the process."
• "They have found great tenants and I am extremely happy with the ongoing communication and checks."
• "Managed the sale of our property in Hove and were excellent in every respect. From the initial meeting where everything was explained clearly and concisely, to the prompt communications."
• "Very professional and friendly service from Lextons."

Cons:

• "Just sold our house through Lextons Hove. After being initially impressed with the sales team upon valuation and choosing them over two other agencies, we were so disappointed with the service."
• "Unfortunately we couldn't have had a different experience."
• "Sadly Nick Sefton at the Kemptown office brokered an awful set up between us and the owners of our property."
• "The most horrendous service I have ever received from a company."
• "Avoid, Avoid, Avoid! Having viewed a property previously the same week with Lextons I was amazed to be told whilst on a viewing we would not be considered for any offers made unless we list our sale with them as opposed to an alternative estate agent."

Effective Communication

Pros:

• "Her communication has been excellent."
• "Built strong relationship and trust throughout the process and liaised and updated me on progress regularly."
• "She was responsive and always available to clarify our concerns."
• "They were always there when needed. A very reliable team."
• "Claudia's marketing of my property. The marketing and adverts were excellent."
• "Amy at Lextons has been so helpful from start to finish on our property sale. She has been communicative throughout."
• "Claudia and Lextons came recommended by a friend and we’re so pleased she did. Always responded to calls & emails promptly."
• "I especially want to thank James and Peter for going the extra mile, keeping me regularly informed and updated on what was going on."

Cons:

• "Everything took much longer than it should have and a whole month went by when nobody called back or replied to an email."
• "The most horrendous service I have ever received from a company. They do not provide mobile numbers other than for Directors."
• "They did not return calls, messages or emails on almost all occasions and wasted huge amounts of time."
• "Never answer the phone and do not return calls if you leave a message."

Property Management Skills

Pros:

• "Claudia has managed the process in a professional, helpful and friendly manner."
• "At the same time as my property was on the market I was viewing properties through other agents. The contrast in professionalism shown was astounding."
• "We chose Lextons, Hove from their reputation and was so pleased we did as they were excellent and made this the easiest move."
• "The amount of care and effort they've put into helping us find a good place to rent is incredible."
• "She managed all viewings, gave clear and concise opinions on prospective buyers, made accurate evaluations on each prospect and ultimately guided the right buyer to us for the sale."
• "Was very happy with the service provided by the Team."
• "We found our ideal property using Claudia at Lextons. She was incredibly helpful, responsive and knowledgeable."
• "We cannot rate Claudia highly enough - she helped us sell our house. From the very start in valuing it, we recognised someone with huge amounts of experience."

Cons:

• "We had no one point of contact having been told before signing the contract that we would."
• "They did not do a chain check on our buyer, a long with the next buyer, who pulled out too."
• "The receptionist lied and hung up on us."
• "They did not disclose even when we put in an offer that the people selling the house have a direct involvement with Lextons."