Address: 75 Otley Rd, Headingley, Leeds LS6 3PS, United Kingdom
Phone: +441132179090
Rating: 4.7
based on 189 reviews.
Customer Service
Pros:
"They guided me through the sales journey always responding to queries, chasing up on my behalf and managing the process."
"Josh and all L&S team for speedily processing an apartment rental for Amy in Headingley Christmas 2022."
"I would also like to highlight the outstanding customer service I received. Jake was attentive, responsive, and went above and beyond to address my queries and concerns."
"All queries and issues have been dealt with efficiently and quickly and she has gone above and beyond for me."
"Thank you to Alex and Josh for all of your help with this. They were very informative at the viewing and I am pleased with how easy the application process has been."
"Mark and Joshua were great, they sent our application to the landlord shortly after our viewing and the offer was accepted by lunchtime!"
"Sophie Hustwith has been managing our application and has made the whole process a delight."
Cons:
"Not a single person who took us on viewings (three separate people on different occasions) had any knowledge on the property."
"Second person not helpfully at all, sounds like she gets extremely bored with my questions."
"They literally don't care about their tenants, just about taking your money."
"We exchanged countless emails and spoke to various agents who simply shifted the blame elsewhere meaning the issue was never resolved."
"Staff are completely unhelpful and unprofessional (Headingley branch)."
"Throughout the conversation Courtney isn't very professional and didn't even try to be nice, just want to close file on us."
"First time I called to book a viewing someone have put the phone down without explanation."
Property Management
Pros:
"Roxy was on time and very welcoming."
"Such a smooth process! Everyone who has helped us at Linley & Simpson has been great."
"I recently had the pleasure of working with Jake and the team at Linley & Simpson Headingley, and I must say it was a fantastic experience."
"Roxy at Linley and Simpson was very knowledgeable and helpful in showing myself and my family around the apartment."
"The property was well looked after and any maintenance issues were always dealt with in a timely manner."
"Adam even replied within an hour to our parking query as he had promised."
"Rebecca from Morgans North Leeds did a really great job managing my property whilst I worked abroad."
Cons:
"Left us without a working shower for a month in the middle of winter because the landlord wanted cheaper quotes on plumbers despite my pleading for it to be resolved quickly."
"They refused to do maintenance (roof was leaking), and then asked me to pay for it after I moved out!"
"Unfortunately Linley and Simpson are more a landlord focussed agency, and it has been really hard throughout my tenancy to get decent upgrades to the property."
"I lived for two years with a rotting wooden kitchen countertop (beyond repair), and the mold 'attacked' my cutting boards."
"Linley & Simpson did nothing to address the damp issues in the flat we lived in for over a year."
"It is pretty disappointing that the company does not pay enough attention to protect the health of their clients during a pandemic."
"Awful company, not willing to do the necessary checks before you move into a property."
Rental and Sales Process
Pros:
"Highly recommended. We had a very good experience during our house hunt."
"Great personal service - an efficient and straightforward process."
"I'd highly recommend working with him to friends and colleagues."
"Just had a pleasure to rent a house through Linley & Simpson and it was a really smooth experience."
"A great experience using Linley and Simpson when finding a property."
"We had a sleek and smooth process from the initial viewing right through to moving in."
"Polite, professional & responsive, they helped make moving during the lockdown a much smoother process."
Cons:
"They asked for 12 months advance payment! and increased the rental price after 6 months of moving in!"
"Really bad experience for this 6 months tenancy with them, paid extra rent, with 1/3 portion of deposit taken."
"Were incredibly stubborn on returning any of my deposit and indeed I had to take legal action to get a fair result."
"My only gripe was with the various fees charged over the years (most of which are now illegal)."
"Why is it so difficult to get a property even when we are all paying crazy prices."
"We canceled our tenancy agreement immediately and were given absolutely no help in finding a replacement property despite everything being 100% L&S' fault."