Address: 28 Bridge St, Chepstow, NP16 5EZ, United Kingdom
Phone: +441291409568
Rating: 4.6
based on 234 reviews.
Food Quality
Pros:
"The food was delicious. It certainly wasn't cheap but the quality was such that the expense could be overlooked."
"Fantastic food - compliments to the chef when they can take the simplest ingredients and make them sing."
"The food , staff and location 10/10. Food is well prepared and fresh."
"Seriously was up there with some of the best pasta I’ve had- even in Italy itself!"
"Absolutely DELICIOUS seafood! My wife and I highly recommend dining here."
"The food is absolutely fabulous, the staff so welcoming and friendly, fantastic surroundings."
"The food was delicious with plenty of choice, we had 4 different starters and mains but all chose the same pudding."
"The food here is well above par but tragically so are the prices."
Cons:
"Food was ok, nothing special which was a disappointment for the price."
"Food was very mediocre! I had what was supposed to be a fresh prawn starter and it came with 6 rubbery prawns in a bland sauce."
"The soup of the day was tomato soup that tasted worse than the soup you can buy in a tin."
"No fillet steak, no sirloin steak, no american cheesecake. Three of the 7 meals were over seasoned and salty."
"The toast wasn't moist, no oregano, just toast and tomatoes!"
"The food isn't something I'd personally rave about - scallops in my starter were nicely good but the sauce was too citrusy."
"The quality of the food isn't something I can do better myself, but this is something else."
"Superb Italian restaurant - paid a visit this evening. Had a very tasty Penne Aribiatta (with extra chillies) and gluten free Penne alla Rusticana (also with extra pep), followed by Pistachio ice cream & gluten free triple chocolate cheesecake. Both also delicious. Staff were very friendly & attentive. Highly recommend a visit to anyone considering Italian cuisine in Chepstow."
Service Quality
Pros:
"The girl who served us was also very helpful providing us a last minute table and being generally a great hostess."
"Service was excellent too. Food arrived quickly even though it was very busy."
"The gentleman who tended to us was very helpful, attentive, and friendly."
"The staff were very friendly and covered all questions. Service was fast as well."
"The young team of waiters and waitresses were very attentive and polite and clearly well trained by the management."
"Excellent service, lovely fresh food and epic portions."
"The staff were great, friendly with personalities. Didn't have a booking but still fitted us in, food was exceptional."
"I don't give out five stars that often but Panevino deserve it for being a fantastic place to have a relaxed meal served with noticeable care, attention and pride."
Cons:
"There were two younger ladies who also helped but they weren't anywhere near as attentive."
"Our table surface was incredibly sticky, we were told due to the reaction of the cleaning spray."
"The restaurant is generally noisy which went beyond a nice busy atmosphere as there is little to soften the sound."
"The service was brilliant by Tina, she had great customer service, very hospitable and personality."
"The staff reacted so nicely to our apologies and made us feel so welcome."
"The staff patrol up and down their section to check and see if your plates are empty, but when you're actually done you wait for your table to be cleared for 20 minutes."
"Food great, place great and staff superb. A really top notch restaurant . A real find in our brief visit to Chepstow. Oh, and prices very fair too. Have recently paid more more for restaurants v. inferior to this one."
"Food was excellent and service very friendly. Perfect outdoor, heated dining, overlooked the river. Good atmosphere. Every dish was flavourful and well seasoned. The portions were generous. Highly recommend for date out on the town!"
Ambiance and Location
Pros:
"It’s a lovely tucked away location where you may get a river view table."
"Great location in good weather if you can get a seat in the garden with a view of the river Wye."
"It looks onto the river so if you book ahead you'll be able to secure yourself a riverside terrace table."
"Great location on the riverbank. Good view of small 1816 bridge that crosses into England."
"Very nice Italian restaurant overlooking the River Wye in the heart of Chepstow."
"Both inside and outside of the restaurant are very cosy and suitable for any occasion."
"The restaurant itself is beautiful. The servers were so friendly, the restaurant was busy but every single one of our needs were met and we didn't have to wait for anything."
"I loved the atmosphere of this venue, it was really warm and welcoming not always easy during covid."
Cons:
"We were on a table by the bar which was noisy area but the restaurant is generally noisy which went beyond a nice busy atmosphere as there is little to soften the sound and pop music was on the speakers."
"Chairs weren't that comfortable either."
"We were a walk-in, around 7pm. Starter and main course took around 2 and a half hours - a long time."
"The atmosphere was great however the service was very poor."
"A lovely restaurant with excellent service and very good food, we will be back tomorrow. So its tomorrow and we have been back and if anything it was even better, Ellie (our waitress for most of the night) was an excellent advert for good customer service, all the staff were good. Delicious food and as said excellent service make a fine dinning place well done"
"Nice little Italian, food was great (portion sizes were very generous) and the service was good. My only gripe was that we booked weeks in advance for 7 people but ended up being crammed in a corner near the bar and kitchen on a table clearly meant for 5 or 6 people max. I did mention this to the host but we were basically told to take it or leave it."
"There wasn't a single thing I didn't like about our visit here. It's a gorgeous place with river views to the rear. Staff were friendly and welcoming and the food was both outstanding and plentiful. I thought prices were perfectly reasonable given the standard of the food. We dropped in without a booking at 3pm on a Thursday but I would recommend booking to avoid disappointment."
"We came here for lunch 7th August!.. what a Gem!.. we had a fantastic meal all staff were polite and couldn't do enough for you!.. food cooked perfect and hot!.. we took my son (9) with addition needs... he loved it!! And always talks about his italian restaurant and lunch!..Definitely going back and would highly recommend!!"